Cara Davis
Nitro,WV
Summary
Dynamic Utility Billing Supervisor with expertise in Appalachian Software billing and a proven track record in invoice processing and customer service at the City of St. Albans Municipal Utility Commission. Adept at strategic decision-making and problem-solving, I excel in enhancing operational efficiency and fostering positive client relationships.
Billing professional, prepared for overseeing billing operations and ensuring seamless financial processes. Expertise in managing billing cycles and resolving discrepancies to maintain accuracy. Known for fostering team collaboration and adapting to evolving business needs with precision and reliability.
Overview
7
7
years of professional experience
Work History
Utility Billing Supervisor
City of St. Albans Municipal Utility Commission
04.2024 - Current
- Learned billing software and systems for accurate invoice processing.
- Assisted in data entry tasks to maintain up-to-date client records.
- Supported team with routine billing inquiries and customer communication.
- Collaborated with colleagues to streamline documentation processes.
Utility Clerk
City of St. Albans Municipal Utility Commission
01.2020 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate inventory records through regular stock checks and data entry.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to streamline operational workflows and enhance service delivery.
- Conducted daily cash reconciliations to ensure accuracy in financial reporting.
Utility Cashier
City of St. Albans Municipal Utility Commision
09.2018 - 01.2020
- Processed customer transactions efficiently, ensuring accuracy and speed at point of sale.
- Maintained clean and organized checkout area, enhancing customer experience and operational flow.
- Conducted regular audits of cash handling practices, reinforcing compliance with company policies and procedures.
- Welcomed customers and helped determine their needs.
- Managed cash drawers with precision, balancing daily sales receipts to minimize discrepancies.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
Education
High School Diploma -
St. Albans High School
St. Albans, WV05-2001
Skills
- Reporting skills
- Strategic Decision-making
- Invoice processing
- Reporting requirements
- Expertise in Appalachian Software billing
- Payment posting
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Billing systems and software
- Data entry proficiency
Timeline
Utility Billing Supervisor
City of St. Albans Municipal Utility Commission
04.2024 - Current
Utility Clerk
City of St. Albans Municipal Utility Commission
01.2020 - 04.2024
Utility Cashier
City of St. Albans Municipal Utility Commision
09.2018 - 01.2020
High School Diploma -
St. Albans High School