Clinical services leader with proven ability to drive quality patient care and optimize operational efficiency. Strong focus on team collaboration, ensuring seamless integration of clinical practices and staff development. Skilled in strategic planning, regulatory compliance, and patient-centered care, adaptable to shifting priorities and demands. Recognized for leadership in fostering results-driven environment and enhancing service delivery.
Overview
32
32
years of professional experience
Work History
Director of Clinical Services
San Clemente Villas By the Sea
04.2020 - 10.2024
Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining high level of accountability for Med Tech and Caregivers.
Community outreach efforts to increase visibility and reputation for the community.
Promot a culture of continuous improvement by empowering staff input on processes to enhance best practices for positive outcomes regarding resident care issues.
Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
Achieved accreditation compliance by maintaining up-to-date knowledge of Title 22 and ensuring adherence to industry standards.
Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
Interacted effectively with clinical staff, residents and family members using active listening and interpersonal skills.
Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Recruited, hired, and trained Med techs and caregivers staff, providing direct supervision, ongoing staff development, and continuing education to employees.
Director of Resident Care
5 Star Villa Valencia
12.2015 - 03.2020
Set and updated staff schedules, delegated assignments, and monitored performance.
Conducted admissions assessments to determine patient conditions and risk levels.
Audited charts and medication to check compliance.
Supervised and coached team members on proper procedures and care standards.
Implemented innovative solutions to address resident needs and preferences, fostering personalized care experiences.
Collaborated with healthcare professionals for accurate assessments, ensuring proper medication management and treatment plans.
Monitored resident progress regularly, adjusting care plans as needed to maximize benefits.
Actively participated in regulatory audits, ensuring full compliance with Title 22 guidelines.
Provided ongoing training and support to staff members, enhancing skills and knowledge in resident care and best practices.
Director of Staff Development
Capistrano Care Center
10.2013 - 12.2015
Improved staff performance by designing and implementing comprehensive training programs for Certified Nursing assistants.
Developed and delivered new hire training programs and continuous professional development.
Workman's comp. coordinator.
Resident Services Director
Atria Del Sol
12.2011 - 08.2013
Supervised day-to-day operations and activities of caregivers and Med techs.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents and family members.
Assessments of potential new and follow-up assessments annually and with changes of condition.
Assited Living Director
Vintage Las Palmas
05.2008 - 12.2011
Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
Improved resident satisfaction by implementing personalized care plans and regularly assessing progress.
Enhanced staff efficiency through comprehensive training programs and consistent performance evaluations.
Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Created customized care plans, working with hospital staff and families to assess and meet individual needs upon move in.
Director of Staff Development
Lake Forest Nursing Center
02.1993 - 04.2008
Ensured regulatory compliance in all aspects of staff development, including licensing, certifications, and continuing education requirements.
Evaluated success of training efforts, making necessary adjustments for improved outcomes.
Performed reviews of employee work performance to check for areas in need of additional training.
Developed and delivered new hire training programs and continuous professional development.