Summary
Overview
Work History
Skills
Timeline
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Cara Dellarma-Bridges

York,Maine

Summary

Dedicated and experienced manager with over three decades of leadership in the hospitality and retail industries. Strong managerial skills, driving operational excellence, maximizing customer satisfaction, and achieving business goals.

Overview

37
37
years of professional experience

Work History

Retail Store Manager

Famous Footwear (Caleres LLC)
Kittery, ME
05.2015 - Current
  • Lead all aspects of store operations, including sales, customer service, inventory management, and employee development
  • Develop and implement strategic plans to meet and exceed sales targets, improve KPIs, and enhance overall store performance
  • Analyze sales data and metrics to identify trends, opportunities, and areas for improvement
  • Cultivate a positive and inclusive work environment focused on teamwork, communication, and employee empowerment, resulting in high levels of employee satisfaction and retention
  • Build and maintain strong relationships with customers and the local community, driving brand loyalty and repeat business.

Retail Store Manager/ District Trainer

Naturalizer (Caleres)
Kittery, ME
11.2000 - 05.2015
  • Provided training for new store managers in operational protocol and procedures
  • Operational management of retail store: sales, customer service, and inventory management
  • Continually met and exceeding sales goals over multiple quarters
  • Recruit, hire and train new associates
  • Delivered a high level of customer service and support to the brands key demographic
  • Collaborated on the relocation and opening of new retail locations.

Diningroom Manager

Gepetto’s Restaurant at Sugarloaf Mountain
Carrabassett Valley, ME
01.1987 - 01.2000
  • Progressed through various roles from server and bartender to dining room manager and eventually general manager, overseeing all aspects of restaurant operations
  • Managed a diverse team of staff members, providing leadership, training, and guidance to ensure exceptional service and guest satisfaction
  • Implemented effective operational policies and procedures to streamline processes, optimize efficiency, and maintain high standards of quality and safety
  • Controlled costs, managed inventory, and implemented pricing strategies to maximize profitability while delivering value to guests
  • Handled customer inquiries, feedback, and complaints with professionalism and efficiency, ensuring a positive dining experience and fostering customer loyalty.

Skills

  • Strong leadership and managerial abilities with a proven track record of success in both hospitality and retail settings
  • Excellent communication, interpersonal, and team-building skills
  • Proficient in analyzing sales data and metrics to drive business decisions
  • Committed to delivering outstanding customer service and creating positive customer experiences
  • Skilled in problem-solving, decision-making, and conflict resolution

Timeline

Retail Store Manager

Famous Footwear (Caleres LLC)
05.2015 - Current

Retail Store Manager/ District Trainer

Naturalizer (Caleres)
11.2000 - 05.2015

Diningroom Manager

Gepetto’s Restaurant at Sugarloaf Mountain
01.1987 - 01.2000

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Cara Dellarma-Bridges