Cara Dickinson

I process and print tickets, using a multi-step process that is detail driven for success, from national accounts provided by a Customer Service Representative. I also stay in communication with that Representative to ensure any issues are resolved in a timely manner.

I played an intricate role in making sure the tickets that were printed in our distribution office were efficiently picked by our picking staff. I was in charge of pickers attendance. I kept track of the sign in sheet, updating it accordingly. I ran reports and made sure certain orders that were showing not processed through our small/large pack were accounted for and processed on our pack lines. I also consolidated larger national account orders to make them easier for the pick staff to complete in a timely manner. I created and updated spreadsheets daily to keep supervisors/managers updated with daily activity.

I completely tickets for orders that were given to me by the distribution clerk in a timely and efficient manner. I was certified on the high rise.

While at this specific store, I carried two roles. Stocking 2 Team Lead and Front End Team Lead.

As Stocking Team Lead, I was in charge of unloading all trucks that came in on my specific shift as well as the main DC truck daily. I also implemented a brand new inventory program that is still used now. I was also in charge of inventory of the back room and the stocking team. I approved attendance and vacation days as well as hired, trained and terminating employees. I had weekly team meetings with my team, other teams and my direct supervisor. I have had extensive training in Human Resources and policies/procedures which was done during our weekly training sessions with other team leads and the store manager.

I was certified on a forklift and walking stacker.

As the Front End Team Lead I ran several different shifts. I was in charge of making schedules, approving days off as well as hiring, training and terminating employees. I had various duties that include changing the lottery machine, running customer service and adhering to a schedule so we had accurate coverage. I assisted employees with any work related issues. I ran reports and did the daily deposit. I worked closely with other departments so they were also adequately covered. I attended weekly training/refreshers with other members of management as well as the store manager.

I stocked many departments for Walmart. Unloaded trucks as they came in. I was also in charge of making sure the department I was in was cleaned and prepared for customers. I provided customer service as needed.

At the Kirkwood Walmart location I was an overnight Customer Service Manager. My duties included resetting all of the cash registers as well as the self checks. I deposited large amounts of money daily as well as created deposits for the morning CSM. I had a smaller staff given it was overnights, and we worked as a team to ensure the front end was stocked and ready for the next day. I assisted the Assistant Manager on duty with any emergencies or employee related issues/concerns.

At the Shrewsbury Walmart location my duties included making sure the front end ran as smooth as possible and addressing any issues that would hinder that from happening. I also deposited money, ran reports and assisted the accounting department in an discrepancies that occurred. I ran the service desk when needed or we were short on staff as well as the registers when needed. I assisted our asset protection in their daily duties as well.

At Final Clean I was in charge of a crew. We cleaned new construction homes. I reported to our office early to get the work van stocked and ready for the days work schedule. I adhered to a strict schedule to make sure all the daily workload would be completed. I reported any signs of safety issues that would lead to an OSHA violation. All communications to the superintendent on site were through me to my superior.