Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cara Eaton

Mashpee,MA

Summary

Accomplished General Manager with expertise in restaurant operations management and a proven track record at Marketplace Cafe. Enhanced customer satisfaction and loyalty through exceptional service, effective marketing strategies, and conflict resolution. Demonstrated strong leadership and interpersonal skills, fostering positive relationships with guests and staff. Focused on driving revenue growth while prioritizing the well-being of both customers and team members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Marketplace Cafe
Mashpee, MA
05.2017 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created new menu items based on customer feedback and industry trends.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

Master of Education - Elementary Education

Westfield State University
Westfield, MA
05-1998

Skills

  • Restaurant operations management
  • Personnel recruiting
  • Inventory control and record keeping
  • Employee schedule management
  • Employee recruitment expertise
  • Customer service best practices
  • Organization and prioritization
  • Conflict resolution techniques
  • Complaint resolution
  • Customer loyalty
  • Supervisory skills
  • Passion for customer satisfaction
  • TIPS certified
  • ServSafe Food Safety Certified
  • Choke Certified
  • ServSafe Allergen Certification

Certification

  • ServSafe Food Safety Certification
  • ServSafe Allergen Certification
  • T.I.P.S. Certified
  • Choke Certification

Timeline

General Manager

Marketplace Cafe
05.2017 - Current

Master of Education - Elementary Education

Westfield State University

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Cara Eaton