Cara Franco

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Managed inventory control, cash control, and store opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed rewards program that significantly increased repeat business by rewarding loyal customers.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Resolved customer problems by investigating issues, answering questions and building rapport.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Assessed, optimized and elevated operations to target current and expected demands.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

• Built customer relationships and provided superior customer service to boost sales.
• Coordinated social media and brand marketing to boost store's image and increase sales.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
• Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Reviewed referral candidates and contacted qualified individuals to request applications.
• Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
• Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
• Sourced, qualified and conducted screening interviews with job candidates.
• Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
• Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
• Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
• Conducted interviews to ensure solid cultural alignment between client and candidate.

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.

• Oversaw store merchandising, brand exposure and product availability.
• Established, reviewed and updated territory boundaries and distribution routes for route sales teams.
• Mentored team members by demonstrating best practices for sales and customer service.
• Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
• Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
• Reduced manager turnover rate by offering percentage of training through e-learning.
• Identified and developed top talent within management structure to promote performance-oriented culture.
• Cultivated positive rapport with associates and team leadership.
• Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.