Cara Garrett
Ravenna,Ohio
Summary
Strong Customer Service Professional with a goal to exceed client's customer satisfaction.
Overview
18
18
years of professional experience
Work History
Network Operations Coordinator
Lancesoft Contract Assignment- Molina Healthcare
New York
12.2022 - 02.2024
- Submit individual providers for credentialing upon review of state requirements
- Manage and Maintain request for individual/group network/contract request/submit terms request/add provider to group/add sl to group (demographic updates/network status changes)
- Excel review of credentialed approved providers, submit for par load upon completion of credentialing
- Knowledge/experience with CAQH, State sites for licensing requirements, NPPES, TJC, OIG, AANP, SAM, CMS, PCM, IServe, excel and more.
Operations Analyst
Nomad Health
10.2021 - 11.2022
- Conducting Background checks, ordering Drug Screens
- Collecting medical documents and HR documents for HP
- Uploading documents to 3rd party vendor
- Communication with HP and client for timely transition from credentialing to hospital
- Complete online database knowledge, working through Google Workspace
- Playing starting role in crafting and implementing strategies and workflows to better serve nurses
- Working with clinicians and tirelessly solving issues
- Ensuring clinicians have the necessary qualifications and information needed while providing a best in class experience
- Identifying ways to improve our processes and workflow
- Being the eyes and ears of Nomad and always finding opportunities to improve the customer experience
- Create a seamless experience for clinicians during extended hours
- Embracing an "all hands on deck" culture
- Help refine a successful operations and customer success workflow that delights our customers in a timely fashion and improves Nomad's Placement rate
- The product and company needs always changing and being able to evolve with the time
- Interact frequently with member of the operations, AM and product teams.
Credentialing Coordinator
Saber Healthcare Group
09.2017 - 09.2021
- Responsible for maintaining active status for all providers by successfully completing initial and subsequent credentialing packages
- Tracking yearly credentialing and oncoming facility network status
- Word, Excel, Databases, and Power Point skills needed
- Ability to manage a number of demanding projects simultaneously
- Ability to be extremely well organized, with careful attention to detail and follow up
- Overseeing delegated credentialing functions to subcontracted providers
- Problem solves issues with obtaining required documents
- Meets credentialing/re-credentialing deadlines
- Maintains and tracks professional license renewals
- Coordinates and processes all application for reappointment on a timely manner as required
- Develops and maintains effective lines of communication necessary for CCF's day to day credentialing operations
- Adheres to credentialing timeframes and deadlines dictated by regulatory bodies so that provider files stay in compliance at all times
- Assists Manager in file review for annual audits by Manage Care Plans
- Tracks and maintains all License, DEA, Malpractice Insurance, and Board Certification expiration dates
- Strong ability to multitask and work independently
- Coordinate work/test with other teams upon managers request
- Projects outside work qualifications upon managers request.
Service Call Center-Customer Service Support level 3(project coordinator
Bass Security
08.2015 - 09.2017
- Manage phone calls
- Communication between vendors and clients
- Provide/obtains updates on the status of a work order via phone/email
- Provide accurate completion information to the client for invoicing.
Hazard Claims Coordinator
Safeguard Properties, LLC
01.2014 - 01.2015
- Manage claims on a timely basis
- Submit dispute when needed
- Verify corrective information on claim conclusion
- Verify funds
- Communication between Clients, Vendors, and Insurance carriers for accurate information
- Confirm all correct information on opening, and closing claims.
Customer Service Representative/Assistant Manager
Rac Acceptance
San Antonio, TX
01.2012 - 01.2014
- Collections-phone calls
- Customer service
- Closing contract deals
- Clerical work, etc.
Cashier (box office)
Regal Entertainment
San Antonio, TX
01.2011 - 01.2012
Cashier
Home Depot
San Antonio, TX
01.2008 - 01.2009
Lifeguard, Swim Instructor
Mandel JCC
Beachwood, Ohio
01.2006 - 01.2008
Office Administration
College Planning Network
Beachwood, Oh
- Financial Aid Assistant team connecting taxes to FAFSA
- Working with and making sure accurate numbers are added for future aid for individual families
- Reviewing tax information before submitting
- Data entry of information into system
- Reviewing information in files.
Education
Skills
- Exceptional ability to communicate & motivate others as well as being efficient
- Resolve problems and bring the project to a completion on time
- Excellent Clerical skills with knowledge of office equipment
- Proficient data entry
- Strong organizational skills
- Hard worker who can be relied on to complete tasks accurately and independently
- Typing( WPM:63)
- Quick learner, especially with hands-on job abilities
- Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint) Google workspace
- Adaptable to change in work flow/systems
- Application Configuration
- Multitasking
- Analytical Thinking
- Time management abilities
- Diagnosing issues
- Self Motivation
- Reliability
- Effective Communication
- Problem-Solving
- Project Management
- Continuous Improvement
- Organizational Skills
- Goal Setting
- Professionalism
- Attention to Detail
Graduation Date
06/01/08
Personal Information
Title: Diploma
References
References available upon request
Timeline
Network Operations Coordinator
Lancesoft Contract Assignment- Molina Healthcare
12.2022 - 02.2024
Operations Analyst
Nomad Health
10.2021 - 11.2022
Credentialing Coordinator
Saber Healthcare Group
09.2017 - 09.2021
Service Call Center-Customer Service Support level 3(project coordinator
Bass Security
08.2015 - 09.2017
Hazard Claims Coordinator
Safeguard Properties, LLC
01.2014 - 01.2015
Customer Service Representative/Assistant Manager
Rac Acceptance
01.2012 - 01.2014
Cashier (box office)
Regal Entertainment
01.2011 - 01.2012
Cashier
Home Depot
01.2008 - 01.2009
Lifeguard, Swim Instructor
Mandel JCC
01.2006 - 01.2008
Office Administration
College Planning Network
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