Summary
Overview
Work History
Education
Skills
Timeline
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Cara Goldfarb

Boca Raton,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Quality Assurance Coach

CDPHP
02.2021 - Current
  • Provided coaching and mentoring to employees.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Provided training sessions on effective use of testing tools, leading towards improved skills among teammates.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

IGT
07.2020 - 02.2021
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Shop Manager

BCBG Max Azria Group
09.2016 - 06.2019
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
  • Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
  • Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.

Education

Bachelor of Arts - Communications

Maria College of Albany
Albany, NY
06.2020

Skills

  • Training and Mentoring
  • Attention to Detail
  • Customer Service Orientation
  • Organizational Skills
  • Adaptability and Flexibility
  • Quality Assurance Expertise
  • Team Leadership Abilities
  • Emotional Intelligence

Timeline

Quality Assurance Coach

CDPHP
02.2021 - Current

Customer Service Representative

IGT
07.2020 - 02.2021

Shop Manager

BCBG Max Azria Group
09.2016 - 06.2019

Bachelor of Arts - Communications

Maria College of Albany

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Cara Goldfarb