Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cara Haman

Eugene

Summary

Dynamic customer service professional with a proven track record at Oregon Community Credit Union, excelling in conflict resolution and process improvement. Adept at fostering team collaboration and consistently achieving performance goals. Skilled in order processing and analytical thinking, I thrive in fast-paced environments, ensuring exceptional service and operational efficiency.

Overview

3
3
years of professional experience

Work History

Interactive Enrichment Representative

Oregon Community Credit Union
Eugene
12.2024 - Current
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Provided customer service by answering product and service related questions.
  • Answered customer inquiries promptly and professionally.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Performed administrative tasks such as filing documents and updating records.
  • Consistently met daily performance goals set by management team members.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Coordinated with logistics and supply chain teams to ensure timely delivery of products.
  • Maintained positive working relationship with fellow staff and management.

Bank Teller

Rogue Credit Union
Bandon
06.2023 - 12.2024
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Prepared reports on transaction activity for management review.
  • Educated customers about different types of banking services available at the branch.
  • Researched customer inquires regarding their accounts using internal banking systems.

Coffee Shop Manager

Coastal Cups Coffee House
Gold Beach
03.2022 - 06.2023
  • Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
  • Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
  • Ensured compliance with health and safety regulations in the workplace.
  • Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
  • Monitored financial performance of the store on a daily basis, identifying areas needing improvement or cost savings opportunities.
  • Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
  • Negotiated contracts with suppliers to obtain competitive pricing on products used in the store.
  • Developed innovative strategies for increasing sales and improving customer service.
  • Monitored employee performance and corrected errors impacting service, safety and profits.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

Associate of Science - Science

Southwestern Oregon Community College
Brookings/Coos Bay
05-2022

High School Diploma -

Gold Beach High School
Gold Beach
06-2020

Skills

  • Customer service
  • Order processing
  • Conflict resolution
  • Data entry
  • Sales reporting
  • Team collaboration
  • Regulatory compliance
  • Problem solving
  • Time management
  • Goal-oriented mindset
  • Task prioritization
  • Process improvement
  • Analytical thinking

Accomplishments

  • Dean's list for my academic performance of a 3.5 GPA and higher
  • Honor's Roll in high school

Timeline

Interactive Enrichment Representative

Oregon Community Credit Union
12.2024 - Current

Bank Teller

Rogue Credit Union
06.2023 - 12.2024

Coffee Shop Manager

Coastal Cups Coffee House
03.2022 - 06.2023

Associate of Science - Science

Southwestern Oregon Community College

High School Diploma -

Gold Beach High School