Summary
Overview
Work History
Education
Skills
Timeline
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Cara Hawk

Lake Stevens,WA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Warehouse Fulfillment Associate

Amazon
Marysville, WA
12.2023 - Current
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Managed hazardous waste removal operations per government regulations.
  • Identified discrepancies between physical count and computer data.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Processed returns of defective merchandise as required.
  • Recognized defective material and reported issues to management.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Small Business Owner

Sunnyside Blvd Espresso
Lake Stevens, WA
12.2014 - 11.2023
  • Negotiated contracts with vendors, suppliers, and customers.
  • Developed business plans and strategies to grow small business.
  • Analyzed market trends to inform product offerings and pricing decisions.
  • Managed staff recruitment, hiring, training, and development.
  • Designed customer loyalty programs to increase sales revenue.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Oversaw daily operations of small business including customer service and financial management.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Advised employees on best practices regarding safety protocols and procedures.
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Analyzed internal processes and implemented procedural or policy changes to improve operations.
  • Studied business laws to comply with legal and administrative requirements.

Customer Servic

Premera Blue Cross Of Washington
Mountlake Terra, WA
02.2013 - 10.2014
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assessed eligibility of patients for health insurance coverage based on policy guidelines.
  • Provided customer service support to answer inquiries about health plans and benefits.
  • Investigated denied or underpaid claims and coordinated appeals process as needed.
  • Collaborated with other departments to provide accurate information about products, pricing, policies.
  • Documented all interactions related to health insurance claims processing in a secure system.

Education

High School Diploma -

Home School Networks - NorthShore School District
Bothell, Wa
2010

Skills

  • Planning and Execution
  • Accounting Oversight
  • Employee Development
  • Staffing
  • Staff Hiring
  • Reporting and Documentation
  • Operations Management
  • Sales Oversight
  • Financial Management

Timeline

Warehouse Fulfillment Associate

Amazon
12.2023 - Current

Small Business Owner

Sunnyside Blvd Espresso
12.2014 - 11.2023

Customer Servic

Premera Blue Cross Of Washington
02.2013 - 10.2014

High School Diploma -

Home School Networks - NorthShore School District

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Cara Hawk