Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cara Hawk

Lake Stevens,WA

Summary

As a take-charge business professional, I have consistently delivered executive support and provided team leadership to drive successful business operations. My dependable and meticulous nature enables me to effectively manage multiple tasks and priorities, ensuring that all responsibilities are managed with precision and efficiency. One of my key strengths is my commitment to exemplary customer service. I prioritize building strong relationships with clients and customers, ensuring their satisfaction, and fostering long-term partnerships. Additionally, I thrive in collaborative team environments, valuing open communication and cooperation to achieve shared goals. I also encompass a broad range of expertise that I have gained through experience in various areas including office management, accounting, accounts receivable, invoicing, database management, vendor negotiations, and contract management. This diverse skill set allows me to contribute to various aspects of business operations, ensuring seamless coordination and streamlined processes. Driven by a strong work ethic, adaptability, and exceptional interpersonal skills, I am always eager to take on new challenges and expand my knowledge and capabilities. I have a proven record of working effectively and efficiently without constant supervision, taking initiative and delivering results. In summary, I bring a highly motivated and dedicated approach to my work, consistently striving for excellence. My ability to adapt quickly, master new skills, and collaborate effectively sets me apart as a valuable asset to any organization.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Final Assembly Machinist

Boeing
05.2024 - 02.2025
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
  • Worked with team members to improve production processes and procedures.
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Maintained detailed records of completed jobs, tracking materials used and time spent on each project for accurate billing purposes.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
  • Collaborated with quality assurance team to resolve discrepancies and implement corrective actions for non-conforming parts.
  • Ensured compliance with environmental regulations by properly disposing of waste materials and chemicals.
  • Adapted to rapidly changing production needs, quickly learning new machining techniques and technologies.

Warehouse Fulfillment Associate

Amazon
12.2023 - 07.2024
  • Assembled orders according to customer requests
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries
  • Ensured safety protocols were always followed properly while operating machinery
  • Operated scanners, computers, and other equipment to track orders
  • Managed hazardous waste removal operations per government regulations
  • Identified discrepancies between physical count and computer data
  • Processed returns of defective merchandise as required
  • Recognized defective material and reported issues to management
  • Packaged items carefully using protective materials like bubble wrap or foam sheets

Small Business Owner

Sunnyside Blvd Espresso
12.2014 - 11.2023
  • Negotiated contracts with vendors, suppliers, and customers
  • Developed business plans and strategies to grow small business
  • Analyzed market trends to inform product offerings and pricing decisions
  • Managed staff recruitment, hiring, training, and development
  • Designed customer loyalty programs to increase sales revenue
  • Implemented efficient processes for ordering inventory and tracking deliveries
  • Oversaw daily operations of small business including customer service and monetary management
  • Ensured compliance with applicable laws and regulations while running the business
  • Advised employees on best practices regarding safety protocols and procedures
  • Trained, coached, and mentored employees to facilitate safety and consistent quality of work
  • Identified modern technologies that could be implemented to improve efficiency and productivity
  • Photographed products for sale and posted pictures online to increase visibility and highlight current product availability
  • Analyzed internal processes and implemented procedural or policy changes to improve operations

Customer Service – Inbound Call Center

Premera Blue Cross of Washington
02.2013 - 10.2014
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Able to efficiently work at an average of 50 Words Per Minute while overseeing substantial amounts of incoming calls into an In-bound call Center
  • Answered customer inquiries and provided accurate information regarding products and services
  • Maintained detailed records of customer interactions, transactions, and comments for future reference
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Assessed eligibility of patients for health insurance coverage based on policy guidelines
  • Provided customer service support to answer inquiries about health plans and benefits
  • Investigated denied or underpaid claims and coordinated appeals process as needed
  • Collaborated with other departments to provide accurate information about products, pricing, policies
  • Documented all interactions related to health insurance claims processing in a secure system

Education

High School Diploma -

Home School Networks - NorthShore School District
Bothell, WA
01.2010

Skills

  • Planning and Execution
  • Accounting Oversight
  • Employee Development
  • Team Collaboration
  • Staff Hiring
  • Reporting and Documentation
  • Operations Management
  • Sales Oversight
  • Shipping and receiving
  • Warehouse Safety
  • Blueprint reading
  • Small business operations
  • Machine operation
  • Call handling
  • Business operations leadership
  • Call control

Certification

  • Cybersecurity Analyst - IronFlat Online
  • Personal Trainer - ISSA

Timeline

Final Assembly Machinist

Boeing
05.2024 - 02.2025

Warehouse Fulfillment Associate

Amazon
12.2023 - 07.2024

Small Business Owner

Sunnyside Blvd Espresso
12.2014 - 11.2023

Customer Service – Inbound Call Center

Premera Blue Cross of Washington
02.2013 - 10.2014

High School Diploma -

Home School Networks - NorthShore School District
Cara Hawk