Cara Hayes
Keystone Heights,FL
Summary
Detail-oriented individual with a proven ability to handle multiple tasks effectively and efficiently, while committed to maintaining confidentiality with integrity and professionalism.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
CLAY ELECTRIC COOPERATIVE, INC.
Keystone Heights, FL
09.2013 - Current
- Assists customers at the front counter with making payments or establishing payment plans to bring accounts current.
- Receives and processes payments that customers bring to the drive through window.
- Creates new customer accounts for residential and commercial locations while working in the New Service Dept.
- Creates connects and disconnects for customers in person and via email.
- Creates Name Change and Death Affidavits.
- Reviews the collection process daily, to include the scheduling of disconnects due no payment or a returned payment.
- Balances a cash drawer daily and prepares the daily deposit.
- Creates and closes Service Orders and Tasks.
- Dispatches Serviceman and Lineman to locations to work trouble calls, power outages, and miscellaneous field requests in response to power issues.
- Keeps an inventory and orders office supplies via the warehouse and Amazon.
Bookkeeper
Leprechaun Plumbing
Keystone Heights, FL
06.2010 - 09.2013
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Processed accounts payable and receivable transactions.
- Matched orders with invoices and recorded required information.
Administrative Assistant
BRADFORD COUNTY JAIL
Starke, FL
06.2000 - 06.2010
- Administrative Assistant to the Jail Administrator…took messages, composed and distributed all outgoing correspondence, responded to incoming correspondence, scheduled meetings, managed the calendar, etc.
- Organized and maintained filing systems, ensuring accuracy and confidentiality of documents and records.
- Facilitated communication between different departments within the organization.
- Answered incoming calls, to include the scheduling of all inmate visitation and provided front counter customer service to all incoming visitors.
- Logged in and screened all visitors coming into the jail. (I.e. family, friends, attorneys, public defenders, etc)
- Filed and stored all inmate records.
- Sorted and distributed all incoming mail.
- Inventoried and ordered supplies for the office.
- Directed customer communication to appropriate department personnel.
Education
Associate of Science - Medical Office Administration
City College
Gainesville, FL06.2003
High School Diploma -
Bradford High School
Starke, FL06.1995
Skills
- Notary Public
- Microsoft Office
- Customer Service
- Financial Transactions
- Account Management
- Records Management
- Call Center Experience
- Supervisor Training
Timeline
Customer Service Representative
CLAY ELECTRIC COOPERATIVE, INC.
09.2013 - Current
Bookkeeper
Leprechaun Plumbing
06.2010 - 09.2013
Administrative Assistant
BRADFORD COUNTY JAIL
06.2000 - 06.2010
Associate of Science - Medical Office Administration
City College
High School Diploma -
Bradford High School
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