Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges. I possess strong organizational skills and excel in time management. Adept at working effectively unsupervised and quickly mastering new skills. Seeking to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Receptionist
Vermeer Southeast
Jacksonville, FL
01.2023 - Current
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Greeted customers and addressed their needs in a professional manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Assisted with scheduling appointments for service work to be performed on machines.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Prepared invoices for services rendered and collected payments from customers.
Ensured that all customer inquiries were handled promptly and accurately.
Developed strong relationships with customers by providing exceptional customer service.
Delivery Driver Helper
UPS
Jacksonville , FL
10.2022 - 01.2023
Seasonal position
Lifted boxes and products with correct safety gear and techniques.
Mapped routes and specific locations using local road knowledge and GPS software.
Inspected goods and checked for damage before deliveries.
Used hand truck to deliver heavy or multiple packages to business and residential locations.
Recorded numbers of units handled and moved on daily production sheets or work tickets.
Requested customer signatures for deliveries.
Planned most efficient route to destinations to speed up deliveries.
Dropped off items at customer locations.
Documented delivery information, updating after each stop.
CSR
State Farm
Fleming Island, FL
01.2022 - 03.2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Made outbound calls to obtain account information.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Front Desk Admin
Gordon Chevrolet of Orange
Orange Park, FL
08.2021 - 01.2022
I work the front desk in the collision center
My job responsibilities are greeting customer, answering phones and answering questions, pulling claims into the system, closing tickets, flagging technicians and running payroll.
Maintained general office organization and cleanliness.
Responded to messages and emails to the office and transferred correspondence.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Produced and filed payroll reports every week.
Calculated and applied wage garnishments.
Worked with HR staff to accurately track and update paid time off.
Provided information by answering employee questions about payroll-related matters.
Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
Coordinated timely payments from vendors, clients and account holders.
Printer Operator
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
02.2014 - 01.2021
Prioritized workload to achieve maximum output and meet customer deadlines.
Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
Completed minor machine repairs and placed equipment service calls for routine maintenance.
Analyzed production quality to identify errors prior to delivery.
Adjusted equipment and computer interface to print various sized projects using different paper stocks.
Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Implemented quality control measures to to check projects for accuracy and efficiency.
Performed copying tasks and binding for finishing work.
Maintained machines in good working order by cleaning, lubricating and adjusting.
Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
Examined and produced specific job orders.
Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
Assistant Manager
The Rose Press
Jacksonville , FL
05.2000 - 11.2013
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.