Cara Knudsen
Lawrenceville,NJ
Summary
Experienced Office Manager with a proven track record in optimizing operations, increasing efficiency, and streamlining processes. Strong attention to detail, multitasking, and organizational abilities ensure accurate and timely completion of tasks. Exceptional communication skills foster effective collaboration with team members and clients. Highly adaptable and maintain a positive attitude in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Park Family and Cosmetic Dentistry
05.2021 - Current
- Conducted performance analyses and implemented data-driven strategies to improve areas of operation.
- Responded to customer inquiries via phone or email in a professional manner.
- Supervised staff members, organized schedules and delegated tasks.
- Monitored inventory levels and placed orders when needed.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
Hairstylist
Pixie Salon LLC.
03.2022 - 03.2024
- Delivered timely, efficient client service to enhance satisfaction and loyalty
- Enhanced client experience by conducting consultations that increased understanding of their needs and improved personalized styling.
- Marketed services and promotions resulting in increased sales and revenue
- Utilized social media to maintain client engagement and promote services.
- Analyze market trends to introduce popular hairstyles, increasing new client bookings.
Business Assistant
Dental Care
11.2020 - 05.2021
- Enhanced efficiency of medical chart management by ensuring accuracy and timely update of patient information for staff and providers
- Facilitated communication among patients, staff, and providers to enhance dental care efficiency
- Managed high call volumes, optimizing front desk operations and patient flow
- Ensured top-notch customer satisfaction through timely resolution of patient concerns
- Implemented new call-handling strategies, resulting in reduced wait times and increased patient satisfaction.
Assistant Manager/ Hairstylist
A Cut Above Salon
11.2015 - 11.2020
- Implemented strategies to boost sales and provide a better customer experience for salon services and products
- Managed inventory and sales, maximized product availability while achieving revenue targets.
- Equipped newly hired staff members with the necessary skills and knowledge for success.
- Delegated tasks to staff for optimizing team strengths and enhancing productivity
- Oversee daily operations, ensuring smooth and efficient salon functionality.
Education
New Jersey Cosmetology License -
Hunterdon County Polytech
01.2014
General Education Diploma -
Raritan Valley Community College
01.2014
Skills
- Problem Solving
- Customer Relations
- Inventory
- Email Marketing
- Dental Sterilization
- Management
- Schedule Management
- Insurance Verification
- Open Dental
- Creativity
- Microsoft Office
- Time Management
- Accounts Payable/ Receivable
- Office Management
- Supply Management
- Customer Service
- Employee Supervision
- Mail handling
- Policy Implementation
- Scheduling
- Workflow Optimization
- Scheduling and calendar management
Certification
- CPR Certification, 2024
- OSHA/HIPPA Certification, 2024
- Computer Skills in the Workplace, 2021
- ASFA Master Facial Course, 2018
- New Jersey Cosmetology License, 2014
Timeline
Hairstylist
Pixie Salon LLC.
03.2022 - 03.2024
Office Manager
Park Family and Cosmetic Dentistry
05.2021 - Current
Business Assistant
Dental Care
11.2020 - 05.2021
Assistant Manager/ Hairstylist
A Cut Above Salon
11.2015 - 11.2020
New Jersey Cosmetology License -
Hunterdon County Polytech
General Education Diploma -
Raritan Valley Community College
- CPR Certification, 2024
- OSHA/HIPPA Certification, 2024
- Computer Skills in the Workplace, 2021
- ASFA Master Facial Course, 2018
- New Jersey Cosmetology License, 2014
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