Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cara Kornegay

Lillington,NC

Summary

Charismatic and dynamic professional possessing extensive knowledge of medical office operations and procedures. Skilled in patient scheduling, medical billing, and electronic health records management. Excel at communication, problem-solving, and leadership, ensuring smooth front office operations and positive patient experiences.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Kirklands Home Goods
Durham, NC
05.2020 - 02.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Trained and supervised new employees.
  • Created weekly work schedules for store personnel.

Medical Receptionist

NC Urology Associates
Raleigh , NC
05.2004 - 10.2006
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.

Medical Front Office Supervisor

Raleigh Pediatric Associates
Raleigh, NC
05.2002 - 09.2004
  • Scheduled appointments for patients in accordance with office guidelines.
  • Facilitated communication between physicians and other healthcare providers regarding patient care plans.
  • Ensured that the reception area was clean, organized, and well-stocked with necessary supplies.
  • Assigned tasks to front office staff members and monitored their performance.
  • Maintained accurate records of patient data such as insurance information, test results in the electronic health record system.
  • Facilitated smooth communication between medical staff and patients via phone or email.
  • Developed policies for patient check-in and check-out procedures.
  • Supervised and managed all front office staff, including hiring and training new employees.
  • Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.

Medical Receptionist

Cape Fear Family Medical Care
Fayetteville , NC
01.2000 - 02.2002
  • Provided excellent customer service through courteous interactions with patients and families.
  • Prepared charts for new patients prior to their appointment.
  • Coordinated referrals between primary care providers and specialists.
  • Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
  • Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
  • Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.

Medical Insurance Representative

Fayetteville Womans Care
Fayetteville, NC
02.1999 - 12.1999
  • Performed data entry functions for entering new patient information into the system.
  • Attended training sessions related to billing practices or updates from insurance carriers.
  • Analyzed medical coding issues, identified errors, made corrections, and followed up with insurance providers on denied claims as necessary.
  • Monitored delinquent accounts by sending collection letters and making phone calls to resolve outstanding balances due.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Organized information for past-due accounts and transferred to collection agency.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Tracked aging reports of unpaid claims and took corrective action when necessary.

Medical Receptionist

WILLIAM L. PRITCHARD, M.D.
FAYETTEVILLE, NC
05.1997 - 08.1998
  • Greeted patients, verified insurance information and collected copays.
  • Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
  • Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
  • Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Verified patient demographics, entered data into electronic health record system and provided support to physicians.

Education

High School Diploma -

Southern Nash Senior Highschool
Middlesex, NC
12-1993

Some College (No Degree) -

Wilson Technical Community College
Wilson, NC

Skills

  • Medical terminology expertise
  • Effective communication skills
  • Problem-solving abilities
  • Patient scheduling proficiency
  • Electronic health/medical records management
  • Medical office administration
  • Patient reception management
  • Medical office procedures
  • Front desk operations

Timeline

Assistant Store Manager

Kirklands Home Goods
05.2020 - 02.2022

Medical Receptionist

NC Urology Associates
05.2004 - 10.2006

Medical Front Office Supervisor

Raleigh Pediatric Associates
05.2002 - 09.2004

Medical Receptionist

Cape Fear Family Medical Care
01.2000 - 02.2002

Medical Insurance Representative

Fayetteville Womans Care
02.1999 - 12.1999

Medical Receptionist

WILLIAM L. PRITCHARD, M.D.
05.1997 - 08.1998

High School Diploma -

Southern Nash Senior Highschool

Some College (No Degree) -

Wilson Technical Community College

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Cara Kornegay