Cara LaBelle
Summary
Accomplished Relationship Manager with extensive experience in cultivating client relationships and driving product growth. Demonstrated ability to resolve complex issues and enhance customer satisfaction ratings through superior service delivery. Core competencies include strategic planning, effective communication, and the ability to build strong rapport with clients and colleagues alike. Committed to leveraging skills to achieve business objectives and foster long-term partnerships.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Bullhorn
10.2023 - Current
- Manage portfolio of ~200 SMB clients, ensuring retention and product adoption through data-driven B2B SaaS strategies
- Secure contract renewals and identify growth opportunities, contributing to increased revenue, and client satisfaction
- Champion client success by resolving complex escalations, optimizing product adoption, and serving as trusted advisor for business growth initiatives
- Foster strong partnerships with clients by acting as a consultative sounding board to ensure alignment between client objectives and platform capabilities
Customer Care, Relationship Manager
Bullhorn
12.2022 - 10.2023
- Worked with ~5,000 SMB clients within a shared inbox to ensure client satisfaction, contract renewal conversations, and uncovered cross-functional upselling opportunities
Customer Success Consultant, Strategic Accounts
Robert Half International
04.2022 - 12.2022
- Led strategic advisory services for Fortune 500 clients, focusing on complex business challenges
- Managed client relationships through regular performance reviews and strategic planning sessions
- Spearheaded enterprise-level strategic initiatives, driving client success through comprehensive business solutions and performance optimization
- Created growth opportunities through targeted solution expansion and client portfolio optimization
Client Success Manager
R1 RCM, Inc.
07.2021 - 04.2022
- Managed vendor relationships and post-implementation success, ensuring a smooth transition by collaborating with sales, implementation teams, and client leadership
- Optimized HR operations and reporting by auditing onboarding processes, training teams on improvement opportunities, and delivering weekly executive reports on key metrics
HR Operations Specialist
R1 RCM, Inc.
06.2019 - 07.2021
- Led R1's transition to Workday; customized the platform for R1, trained management and employees on new product, and created SOPs for their processes
- Managed a team of seven offshore associates, ensuring compliance for on-site contract hires, built R1's Global Mobility program, and streamlined onboarding processes for improved efficiency and candidate experience
Associate Director of Recruitment and Selection
Northwestern Mutual
01.2019 - 06.2019
- Developed comprehensive talent pipeline through targeted outreach initiatives, enhancing candidate quality and reducing time-to-hire metrics
Recruitment Consultant
Michael Page
09.2018 - 01.2019
- Achieved promotion targets faster than any recruiter in history of agency exceeding $75k in profit within first 90 days of employment through strategic recruiting initiatives
Associate Recruitment Consultant
Michael Page
06.2018 - 08.2018
Education
Bachelor of Arts - Psychology
Marquette University
Milwaukee, WI05.2018
Skills
- Salesforce CRM
- Gainsight
- ServiceNow
- LinkedIn Sales Navigator
- SalesLoft
- JIRA
- G-Suite
- Microsoft Office
References
References available upon request.
Timeline
Relationship Manager
Bullhorn
10.2023 - Current
Customer Care, Relationship Manager
Bullhorn
12.2022 - 10.2023
Customer Success Consultant, Strategic Accounts
Robert Half International
04.2022 - 12.2022
Client Success Manager
R1 RCM, Inc.
07.2021 - 04.2022
HR Operations Specialist
R1 RCM, Inc.
06.2019 - 07.2021
Associate Director of Recruitment and Selection
Northwestern Mutual
01.2019 - 06.2019
Recruitment Consultant
Michael Page
09.2018 - 01.2019
Associate Recruitment Consultant
Michael Page
06.2018 - 08.2018
Bachelor of Arts - Psychology
Marquette University
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