Cara Lageson
Miamisburg
Summary
Driven, motivated and honest individual with extensive experience in organizational leadership and management. Extensive success in operations and agency growth. My diverse history, coupled with my integrity and motivation, are qualities I would bring to your organization. I view my performance in the workplace as a direct reflection of my character, therefore requiring it to be of the upmost quality. My history in the United States Marine Corp guarantees the above statements.
Overview
13
13
years of professional experience
Work History
Administrator - Business Operations
All Caring Hospice D.b.a Sanctuary Hospice Ohio
2020.02 - Current
- Managed one location and added 2 more agencies within 3 years.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Represented company at conferences and seminars to boost outreach.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Spearheaded marketing initiatives.
- Grew census in new branch to an ADC of 20 within 6 months of opening.
- Oversaw HR training, coaching, mentoring and staff retention.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Revised plans to meet changing goals and requirements.
- Directed managers of rapidly growing team.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Prepared operational and salary budgets.
Executive Director
Bella Care Hospice
2018.01 - 2020.11
- Achieved 68% census growth in first 12 months
- Successfully created a Marketing program focused on re-branding and growth.
- Reached regulatory compliance with no issues in audit results. Deficiency Free State Audit
- Focused teams on developing innovative and cutting-edge approaches at all levels to achieve growth and patient satisfaction
- Devised improvements to target key areas of improvement
- Promoted the mission of the group to the public with successful community outreach and marketing strategies
- Created innovative processes to facilitate team retention
Director of Marketing
Brookdale Senior Living Inc.
2015.08 - 2017.12
- Top sales manager (#1) out of 996 employees for 12 straight months.
- Top sales manager in the district for 3 straight years.
- Deployed well-coordinated campaigns, events and public relations strategies to facilitate smooth and successful census growth
- Created innovative strategies to drive customer engagement
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Created programs for employee growth and morale at 4 different facilities increasing retention rates by 45%.
- Researched market competitors to identify potential new products and service opportunities.
- Initiated a sales plan training program for new employees that resulted in retention of new staff within the first 90 days.
Volunteer Coordinator/Hospice Liaison
Senior Independence
2010.02 - 2015.08
- Recruited, interviewed and hired volunteers to fill all positions.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Promoted to Hospice Liaison marketing for 6 senior living communities covering 11 counties in Southwest Ohio.
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Grew admission rates by 45% and referral accounts by 33%.
Program Director
Miami Jacobs Career College
2010.01 - 2010.12
- Developed curriculum for the Phlebotomy Certification Program.
- Medical Assistant Instructor
- Medical Terminology Instructor
- Clinical Procedures Instructor
- Improved success of program by making proactive adjustments to operations.
- Won Teacher of the Year award in my first 6 months.
Education
Associates In Business - Medical Assisting
Miami University
Oxford, OHSkills
- Business Development
- Powerful Negotiator
- Motivational Speaker
- Training and Development
- Conflict Resolution
- Strategic Planning
- Strong Organization Skills
- Clinical Experience
- Financial Management
- Policy and Procedure Implementation
- Payroll Operations
- Budgetary Governance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
While we have the gift of life, it seems to me, the only tragedy is to allow part of us to die- whether it is our spirit, our creativity or our glorious uniqueness.
Gilda Radner
Timeline
Administrator - Business Operations
All Caring Hospice D.b.a Sanctuary Hospice Ohio
2020.02 - Current
Executive Director
Bella Care Hospice
2018.01 - 2020.11
Director of Marketing
Brookdale Senior Living Inc.
2015.08 - 2017.12
Volunteer Coordinator/Hospice Liaison
Senior Independence
2010.02 - 2015.08
Program Director
Miami Jacobs Career College
2010.01 - 2010.12
Associates In Business - Medical Assisting
Miami University
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