Cara Ledsinger
Summary
Insurance professional with comprehensive understanding of insurance policies and risk management. Proven track record of effectively managing client relationships and resolving claims. Strong focus on team collaboration and adaptability, ensuring reliable and results-driven performance.
Overview
15
15
years of professional experience
Work History
Insurance Specialist, Senior
US Oncology Network
Norfolk, VA
03.2021 - Current
- Train new staff on Insurance Specialist processes and systems, promoting operational consistency.
- Manage and worked all accounts for Humana Military and Veterans Affairs payers.
- Quickly identify payer trends and work with the appropriate department to resolve.
- Manage customer inquiries and resolved issues related to account balances efficiently.
Surgery Scheduler
Virginia Oncology Associates
Norfolk, VA
07.2011 - 03.2021
- Coordinated surgical schedules for three surgeons.
- Collaborated with surgeons to prioritize urgent cases and manage last-minute schedule changes.
- Communicated with patients regarding surgery dates, pre-operative instructions, and follow-up appointments.
- Created an electronic scheduling process to help improve tracking and accuracy.
- Communicated with patients regarding surgery dates, pre-operative instructions, and follow-up appointments.
- Obtained any necessary prior authorization before surgery.
Education
Associate of Applied Science - Medical Data Technology
Hinds Community College
Raymond, MS05-2025
Skills
- Advanced in Athena IDX & EDI
- Claims management
- Customer service
- Time management
- Problem solving
- Medical terminology
- Data analysis & Accuracy
- Transferable skills
Timeline
Insurance Specialist, Senior
US Oncology Network
03.2021 - Current
Surgery Scheduler
Virginia Oncology Associates
07.2011 - 03.2021
Associate of Applied Science - Medical Data Technology
Hinds Community College