Cara Lind
Chandler,AZ
Overview
24
24
years of professional experience
Work History
Substitute Teacher
Kyrene School District
09.2023 - Current
- Instruct a variety of subjects to grades K-8 in absence of their regular teacher
- Adapt teaching strategies to each student’s learning needs
- Set clear expectations for students and maintain and enforce all classroom rules
- Trained in Synergy to assist front office staff with Attendance Clerk requirements
- Manage reception area, greet visitors, screen and direct calls to appropriate personnel
- Communicate with parents and teachers regarding student absences
- Maintain attendance records and compile daily absence and tardiness data.
CRM Manager
Natina
08.2022 - 11.2022
- Organized and updated Customer Relationship Management for sales force to streamline process and improve profitability for company.
- Worked and collaborated directly with sales team to increase access to sales leads.
- Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
- Increased customer satisfaction by implementing a personalized CRM strategy for better communication and engagement.
- Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
- Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
- Identified opportunities for upselling and cross-selling by analyzing existing customer data, leading to increased average transaction value.
Disability Services Advisor
University of Phoenix
07.2010 - 03.2014
- Led training to department regarding material presented at 2012 AzPAC conference on learning disabilities
- Chosen by Disability Services Director to assist choosing competencies for department managers
- Implemented cost savings of thousands of dollars annually for department based on suggestions to use magnifiers and digital recorders
- Mentored Intake Disability Services Advisors to teach Monitor role when transition to combine roles occurred
- AzPAC representative for University of Phoenix and assisted to hold 2012 conference
- Recognized as top performer in department by managers
- Determine appropriate accommodations based on student’s specific limitations or disability regarding academic setting
- Assist ground and online students in completing paperwork and evaluating medical documentation
- Notify faculty or staff of student accommodations and ensure policies are upheld
- Uphold compliance to ensure University is upholding ADA laws regarding keeping ADA information out of students’ academic files
- Part of a project to create printed textbooks as accommodation for students
- Fountainhead College Campus Chair requested me to speak to 50 faculty members in August regarding Incomplete (IX) policy.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Academic Counselor
University of Phoenix
03.2009 - 07.2010
- Ranked #1 in overall retention and new student retention on Academic Counselor team
- Selected by management to assist escalated students from other teams
- Received Character Award for 2010 Q2
- Increased overall retention on team from 46% - 52%
- Instrumental increase of new student retention from 67% to 76.9%
- #1 in recommendation generation for Academic team
- Assisted graduation team in obtaining highest New Student Retention for 2010 Q2.
Loan Counselor
Ryland Mortgage
05.2005 - 01.2009
- Managed $9 million portfolio and maintained a 90% capture rate in 2007 and 2008
- Increased retention of loans for the branch from 78% to 86% in 2005 and 2006
- Received recognition as top performer in office in all competitions for retention and sales
- Received excellent ratings for customer service by establishing and strengthening solid relationships with the customer, Ryland Homes sales, underwriting and processing
- Analyzed daily reports and competitors’ information to know trends of market.
Loan Officer
Centex Home Equity
03.2004 - 05.2005
- Averaged $50,000 monthly in revenue and $1.5 million in loans over each quarter
- “Rookie of the Quarter” in sales at Centex Home Equity
- Increased profits by reworking files to produce non-conforming loans which were previously declined either by the customer or Centex
- Maintained strong and lasting relationships with clients to provide excellent customer service to create repeat and referral business.
Furniture Assistant Manager
Crate & Barrel
10.2000 - 01.2004
- Responsible for scheduling and training associates while assisting with Inventory, Design/Merchandising and Customer Service
- Led associates to be ranked as 2nd highest producing store nationally in 2003
- Involved in interview process for potential hires
- Maximized sales and productivity by clearly communicating and exhibiting excellent product knowledge, sales and customer service techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Science in Business Administration - Marketing
University of Arizona
Tucson, AZ05.1998
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Organizational abilities
- Complex Problem-Solving
Highlightsofaccomplishments
- University of Phoenix representative for Arizona Post Secondary Access Coalition (AzPAC)
- Volunteer of Junior League of Phoenix 2007-present
- Get Ready to Read – chaired committee 2011-2012. Led 12 women on committee – Scheduled three trainings, coordinated screenings and coached members to ensure screenings were done properly to make an impact on the community.
- Mentor for Provisional Members – Guided new members through their first year in Junior League of Phoenix to make sure requirements were successfully met and 100% membership was continued.
- Member of Austin Branch for Ryland Mortgage – received Branch of Quarter Q2 2008 (qualified 3 out of 4 quarters)
- Ranked top 10 of 200 in sales at Centex Home Equity, top 10% nationwide
- Noted as “Success Story” in company newsletter multiple times at Centex
- Recognized by manager and co-workers as “Associate of the Quarter” at Crate and Barrel
- Conversational Spanish
Languages
Spanish
Limited Working
Timeline
Substitute Teacher
Kyrene School District
09.2023 - Current
CRM Manager
Natina
08.2022 - 11.2022
Disability Services Advisor
University of Phoenix
07.2010 - 03.2014
Academic Counselor
University of Phoenix
03.2009 - 07.2010
Loan Counselor
Ryland Mortgage
05.2005 - 01.2009
Loan Officer
Centex Home Equity
03.2004 - 05.2005
Furniture Assistant Manager
Crate & Barrel
10.2000 - 01.2004
Bachelor of Science in Business Administration - Marketing
University of Arizona
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