Cara-Lisa Leatherman
Tomball,Texas
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
6
6
years of professional experience
Work History
Owner
Houston's Best Pet Sitters
Tomball, Texas
08.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Maintained relationships with existing clients by providing superior customer service.
- Created marketing campaigns to attract new customers.
- Developed strategic plans to increase profitability and efficiency.
- Organized events such as trade shows and conferences.
- Conducted performance reviews for employees on a regular basis.
- Ensured compliance with local, state, and federal regulations.
- Analyzed industry trends to develop competitive strategies.
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Hosted special events to boost brand awareness and increase community engagement.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director of Operations
Bright Light Preschool
McKinney, TX
02.2018 - 04.2021
- Developed and implemented operational policies and procedures to improve efficiency.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Managed day-to-day operations of a large staff in multiple departments.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for new employees as well as existing staff members.
- Organized and oversaw work schedules of departmental managers.
- Maintain and increase enrollment, financial management, oversee hiring with onsite director, development of staff, and marketing. Maintain a safe, healthy, and nurturing learning environment according to state, local, and school standards.
- Cultivate positive relationships with families, teachers, state licensing authorities, and community contacts. Lead special events, trainings, parent meetings, and staff trainings.
- Assume major responsibility for all student contracts, student files, staff files, payroll, and labor budget. Represent the preschool to the public, community, parents, visitors, and staff with professionalism and integrity.
- Ensure Texas Minimum Standards are always met, and all staff are providing the best possible learning environment and care for the children.
Business Development Manager
Boyd Connected Services
McKinney, Texas
08.2018 - 07.2019
- Attended tradeshows and conferences to network with potential clients.
- Identified potential clients, built relationships, and negotiated contracts.
- Developed and implemented strategies to increase sales and market share.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Collaborated with internal teams for successful execution of projects.
- Drafted proposals for prospects in response to their requests for information.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Created presentations to attract new business opportunities.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Implemented CRM strategies to improve customer engagement and retention.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Coordinate closely with the President regarding technical deployment and new installation projects with sister company, Sealoc.
Education
Some College (No Degree) - Psychology
University of Arizona
Tucson, AZSkills
- KPI Management
- Budget Administration
- Business Management
- Administrative Oversight
- Marketing tactics
- Regulatory Compliance
- Marketing
- Contract negotiation expertise
- Contract Management
- Customer Relations
- Sales Leadership
- Business Administration
- Verbal and written communication
- Sales management
- Cash flow optimization
- Relationship Building
- Operations Management
- Financial Planning
- Partnership Development
- Hiring and staffing
- Profit and loss analysis
- Business Development
- Key partnership cultivation
- Business Planning
- Staff Management
- Client Service
- Negotiation
- Financial Management
- Budget Development
- Staff hiring
- Employee Development
Timeline
Owner
Houston's Best Pet Sitters
08.2022 - Current
Business Development Manager
Boyd Connected Services
08.2018 - 07.2019
Director of Operations
Bright Light Preschool
02.2018 - 04.2021
Some College (No Degree) - Psychology
University of Arizona
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