Summary
Overview
Work History
Education
Skills
Timeline
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Cara Lowe

Marshfield,MA

Summary

Consumer advocacy and labor professional with strong focus on effective communication and problem-solving. Demonstrates reliability and adaptability in team settings, consistently achieving positive outcomes. Skilled in conflict resolution, negotiation, and customer relations, with passion for understanding and addressing consumer and employee needs. Recognized for integrity and ability to navigate complex issues to deliver result

Overview

28
28
years of professional experience

Work History

Consumer Advocate

Verizon
07.2016 - Current
  • Enhance customer satisfaction by promptly and efficiently addressing and resolving consumer concerns.
  • Conduct thorough investigations of consumer complaints to identify trends and areas for improvement within the organization.
  • Manage complex cases involving multiple parties, ensuring timely resolution and positive outcomes for consumers.
  • Research financial and clinical validity of concerns and complaints and resolve concerns to consumers' satisfaction.
  • Mentor junior staff members on best practices for handling consumer complaints effectively and professionally.
  • Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.

Union Advocate

CWA Local 1400
07.2016 - 05.2025
  • Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
  • Supported the development of strong workplace policies by collaborating with management and employees.
  • Mediated discussions between employer and employee representatives in an attempt to reconcile differences.\
  • Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
  • Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
  • Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.

Supervisor, Sales Support

Verizon
01.2005 - 06.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Monitored call center schedules and provided feedback as needed.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Customer Service Representative

Verizon
12.1997 - 06.2005
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.

Education

Master's degree - Industrial/Organizational Psychology

Southern New Hampshire University
Manchester, NH
02.2027

Bachelor of Science - Communications

Emerson College
Boston, MA
05.1995

Skills

  • Conflict Resolution
  • Communication
  • Analysis
  • Negotiatio
  • Leadership
  • Problem-Solving
  • Active Listening
  • Assertiveness
  • Industry awareness
  • Complaint handling

Timeline

Consumer Advocate

Verizon
07.2016 - Current

Union Advocate

CWA Local 1400
07.2016 - 05.2025

Supervisor, Sales Support

Verizon
01.2005 - 06.2016

Customer Service Representative

Verizon
12.1997 - 06.2005

Master's degree - Industrial/Organizational Psychology

Southern New Hampshire University

Bachelor of Science - Communications

Emerson College

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Cara Lowe