Cara Lucchesi
APTOS,CA
Summary
Dynamic leader and team motivator with a proven track record at Whole Foods Market, excelling in customer engagement and maintaining high sanitation standards. Mastered recipe execution and fostered a culture of continuous improvement, significantly enhancing customer satisfaction. Known for exceptional communication and reliability, adept at mentoring staff and driving operational excellence.
Overview
9
9
years of professional experience
Work History
Prepared Foods ATL
Whole Foods Market
11.2022 - Current
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Managed special orders and catering requests with precision and attention to detail, ensuring timely delivery of high-quality products for customer events.
- Promoted a positive work environment through open communication and collaboration with colleagues, fostering strong teamwork within the department.
- Enhanced customer satisfaction by ensuring high-quality prepared foods and consistent service standards.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for professional growth.
- Oversaw the implementation of new technology, such as, Phood Scale, Risk Limiter, and REX Tablet within the department.
- Managed inventory effectively, reducing waste and ensuring optimal product freshness for customers.
- Trained new staff members on company policies, food safety practices, and exceptional customer service skills to ensure seamless integration into the team.
- Ensured accurate labeling of all products according to ILA, upholding strict allergen control measures for customer safety purposes.
- Prepared food items by following recipes and product directions.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Maintained proper signage and pricing information for displays, cases and counters.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Led a team of employees to maintain a clean, organized, and safe work environment in compliance with health regulations.
- Assisted Team Leader in becoming Store Process Certified.
- CDTL Graduate 2023
- Acting Team Leader from May-June 2024
Prepared Foods Supervisor
Whole Foods Market
05.2019 - 11.2022
- Adopted and executed the duties of my Supervisor role.
- Continued to learn and grow within the Company to Prepare me for Leadership.
Bakery Team Member
Whole Foods
11.2015 - 08.2017
- Maintained a clean and organized work environment, ensuring compliance with food safety standards.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery department.
- Provided expert recommendations to customers seeking advice on bakery items for special events or dietary needs.
- Demonstrated excellent time management skills, consistently meeting production deadlines and order fulfillments.
- Measured and mixed ingredients accurately to assist in baking process.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma -
Aptos High School
Aptos, CA1997
Skills
- Multitasking efficiency
- Efficient Work Pace
- Reliability and punctuality
- Maintaining cleanliness
- Food safety knowledge
- Adaptable to change
- Continuous Improvement Mindset
- Sanitation Standards Compliance
- Cooking methods understanding
- Recipe Execution Mastery
- Customer Service
- Food handling safety
- Food Preparation
- Work Area Maintenance
- Food Storage
- Inventory checks
- Product Sampling
- Upselling
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Team Leadership
- Organizational Skills
- Decision-Making
- Customer Engagement
- Coaching and Mentoring
Timeline
Prepared Foods ATL
Whole Foods Market
11.2022 - Current
Prepared Foods Supervisor
Whole Foods Market
05.2019 - 11.2022
Bakery Team Member
Whole Foods
11.2015 - 08.2017
Diploma -
Aptos High School
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