Cara McDowell
Redford,MI
Summary
Diplomatic customer support professional with experience in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Student Support Specialist
Oakland County Community College (Kelly Services)
Farmington Hills, MI
08.2023 - 11.2023
- Provided comprehensive student support, specializing in recruitment and enrollment services.
- Delivered the highest level of customer service via phone and email, scheduling academic appointments.
- Implemented retention strategies to improve student outcomes and fostered positive relationships with students.
- Perform regular data audits to ensure the accuracy and integrity of student records and enrollment information.
- Provided one-on-one academic support to students in need of assistance.
Vendor Relations Coordinator
Rocket Mortgage
Detroit, MI
07.2019 - 04.2022
- Conducted thorough research and communication with vendors to ensure timely procurement of essential items.
- Prioritized and executed time-sensitive tasks, ensuring efficient vendor relations and project completion.
- Maintained clear communication with all parties regarding updates and necessary conditions, ensuring smooth operations.
- Conducted thorough research and utilized a variety of sources to gather essential documentation.
- Facilitated seamless communication with vendors to ensure timely procurement of essential items.
- Maintained clear communication with all parties regarding updates and necessary conditions.
- Skillfully prioritized and executed time-sensitive tasks, ensuring timely completion.
Data Operations Representative
Kelly Services Headquarters (Remote)
Troy, MI
03.2017 - 03.2019
- Handled customer needs and issues by working with representatives and customers directly.
- Motivated, personable business professional with a talent for quickly mastering technology, rules, and regulations.
- Accustomed to overseeing sensitive and confidential records.
- Demonstrated history of producing accurate, timely reports meeting stringent guidelines.
- Managed records by creating monthly reports, closing terminated records, and performing chart audits.
- Managed records and conducted chart audits, ensuring accuracy and compliance with standard operating procedures.
- Updated departmental databases to reflect current practices and maintained client information accurately.
- Collaborated with coworkers to meet deadlines and achieve project milestones, demonstrating strong teamwork skills.
- Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
Administrative Assistant
Cyber Education Center (Kelly Services)
Redford, MI
08.2016 - 01.2017
- Interacted with vendors to place and receive orders, request maintenance services, and relay instructions.
- Managed shipment invoices, prepared packages, and arranged courier deliveries.
- Provided comprehensive administrative support to employees, including copying, faxing, and file management.
- Maintained an immaculate and thoughtfully arranged reception area, setting the stage for a positive initial experience.
- Actively managed office equipment functionality and diligently monitored supply inventory to enhance operational efficiency.
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
Transportation Coordinator
LogistiCare
Southfield, MI
08.2015 - 06.2016
- Worked with service providers to resolve issues and correct delays.
- Proactively resolved transportation-related concerns with members and providers, delivering efficient and satisfactory solutions.
- Collaborated with supervisors and dispatch personnel to assess situations, determine solutions, and make informed decisions.
- Communicated with drivers, carriers, and vendors to ensure smooth operations and on-time deliveries.
- Provided timely transportation of diverse clients to healthcare facilities.
- Collaborate with insurance providers to negotiate favorable transportation rates and contracts, ensuring cost-effective transportation solutions for LogistiCare.
- Analyze transportation data and feedback from clients to identify areas for service enhancement.
- Implemented strategies to improve overall customer satisfaction and retention for LogistiCare as a Transportation Coordinator.
Education
Associate of Arts - Arts
Wayne County Community College District
Detroit, MI05.2021
Skills
- Conflict Resolution Techniques
- Call Management
- Data Collection
- Data Entry
- De-Escalation Techniques
- Account Management
- Administrative Support
- Scheduling
- Calendar Management
- Filing
- Office Administration
- Mail Handling
- Clerical Support
- Multi-Line Telephone Systems
- Salesforce Experience
- Verbal Communication
- Administrative Operations
References
References available upon request.
Timeline
Student Support Specialist
Oakland County Community College (Kelly Services)
08.2023 - 11.2023
Vendor Relations Coordinator
Rocket Mortgage
07.2019 - 04.2022
Data Operations Representative
Kelly Services Headquarters (Remote)
03.2017 - 03.2019
Administrative Assistant
Cyber Education Center (Kelly Services)
08.2016 - 01.2017
Transportation Coordinator
LogistiCare
08.2015 - 06.2016
Associate of Arts - Arts
Wayne County Community College District
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