Cara McLaughlin
Tinley Park,Illinois
Summary
Efficient professional with a versatile background in customer service and emergency response. Recognized for strong multitasking abilities and exceptional communication skills, contributing to enhanced operational efficiency and guest experiences. Prepared to leverage expertise for impactful results.
Overview
1
1
Certificate
3
3
years of professional experience
Work History
Server
Stoney Point Grill Mokena
Mokena, Il
01.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery process, enhancing efficiency.
- Maintained knowledge of menu items and ingredients to provide accurate recommendations.
- Trained new team members on restaurant procedures and best practices for service excellence.
- Managed multiple tables simultaneously while prioritizing guest needs in high-pressure environments.
- Oversaw closing duties, ensuring cleanliness and organization of dining area for next service shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Firefighter
Merrionette Park Fire Department
Merrionette Park, Il
12.2022 - Current
- Responded to emergency calls, providing immediate assistance and support during incidents.
- Conducted routine inspections of equipment and apparatus for operational readiness.
- Participated in training exercises, enhancing skills in firefighting techniques and equipment use.
- Maintained physical fitness levels required for demanding firefighting tasks, contributing to overall team performance.
- Mentored junior firefighters, providing guidance on protocols and best practices in emergency response.
Education
EMT - Emergency Medical Service
Moraine Valley Community College
Palos Hills, IL05-2025
Basic Operations Firefighter - Fire Science
IFSI
Urbana, IL08-2023
Skills
- Emergency scene management
- Emergency medical treatment
- Fire hose deployment
- Fireground communications
- Forcible entry techniques
- Fire hydrant operation
- Hose connections
- Strong work ethic
- Professional appearance
- Memory retention
- Cleanliness standards
- Performance improvement
- Task prioritization
- Positive and professional
Certification
- NREMT
- BOF
- FSVO
- Hazmat Operations
- CPR
Timeline
Server
Stoney Point Grill Mokena
01.2023 - Current
Firefighter
Merrionette Park Fire Department
12.2022 - Current
EMT - Emergency Medical Service
Moraine Valley Community College
Basic Operations Firefighter - Fire Science
IFSI