Cara Mcneany

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• Developed strong customer relationships to encourage repeat business.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered incoming calls providing frontline customer support or assistance with product and service transactions. Scheduled appointments and maintained daily work calendar.

• Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
• Collaborated with other instructors in developing new ideas for choreography or teaching strategies.
• Assisted with set up, clean up, equipment maintenance, stocking supplies. as needed.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.

Human Resources Manager

• Maintained employee records in accordance with company policy and applicable legal requirements.
• Directed HR programs, policies and processes to improve operational efficiency.

Group Fitness Instructor

Group Fitness Director

• Recruited new instructors based on qualifications, experience, availability.
• Created promotional materials such as flyers, brochures, and handouts to advertise services offered by the facility.
• Maintained accurate records of attendance and feedback from participants in order to evaluate program effectiveness.

• Provided training, guidance, and support to staff members on proper procedures and policies.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Ensured that customer service standards were met or exceeded at all times.
• Motivated and led team members to work together to achieve targets.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Prepared weekly schedules for staff members based on their availability.
• Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Helped team develop specialized projects, events and promotions.
• Implemented safety protocols to protect both customers and employees from potential hazards.

Human Recourse Manager

• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Maintained employee records in accordance with company policy and applicable legal requirements.
• Directed HR programs, policies and processes to improve operational efficiency.

Group Fitness Director for 3 clubs

• Recruited new instructors based on qualifications, experience, availability.
• Created promotional materials such as flyers, brochures, and handouts to advertise services offered by the facility.
• Maintained accurate records of attendance and feedback from participants in order to evaluate program effectiveness.