Cara Myers
Account Manager
Florence,SC
Summary
Florence, SC native delivering expertise in client oversight and strategic planning resulting in exceeding sales goals. Collaborative efficiency amongst coworkers with a robust background in customer relations to produce quick solutions for all customer needs.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Account Manager
W.W. Grainger
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed $2.5 million in account revenue.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with consulting team to identify potential upsell opportunities and expand client base.
- Voted '2023' District Rookie of the Year
- Over goal H1- 2025- 104%
Management Trainee
Enterprise Rent-A-Car
9 2022 - 06.2023
- Partnered with management staff to develop operational oversight, business development and process improvement strategies
- Developed expertise around company resources and processes
- Organized projects and contests to increase sales and deliver exceptional customer service
- Managed supplies and equipment purchases in alignment with outgoing services and deliverables
- Achieved third-highest sales figures among 31 peers in first month on the team
- Increased our team's customer service score goal by 7% to hit company goal by delivering an exceptional customer experience
- Maximized collaboration with my peers within Group 26 to achieve the number three spot in North America on our YTD balance analysis
Mortgage Advisor
Finance Of America Mortgage
06.2022 - 09.2022
- Determined client creditworthiness by obtaining and thoroughly reviewing credit history
- Coached applicants on financials using clear and concise language
- Monitored pipelines to track and log status of loans
Loan Processor/Event Coordinator
Finance Of America Mortgage
12.2016 - 08.2018
- Managed loan process from initial loan approval to funding
- Acquired necessary documentation efficiently by expert knowledge of multiple loan types
- Reviewed financial statements and contacted institutions and customers to clarify details
- Acted with urgency and intent in a fast-paced sales environment
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Coordinated closing process with attorneys, title companies and government clerks
- Created engaging content to drive brand awareness and sales growth
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages
- Used TWO XM marketing software to make scheduled posts for business page
- Created flyers for local homes
- Organized business events (Red ribbon cutting, holiday parties, etc)
Waitress
Red Bone Alley Foods
09.2016 - 08.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials and took drink orders
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Inspected dishes and utensils for cleanliness
Cashier
Salty's Surf Shop
09.2016 - 08.2017
- Helped customers complete purchases, locate items and customized service
- Answered questions about store policies and addressed customer concerns
- Reviewed new promotions and monitored price changes
- Created price tags and merchandise signs
- Restocked and organized merchandise in stock rooms
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Cashier
Academy Sports + Outdoors
09.2016 - 12.2016
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Stocked, tagged and displayed merchandise as required
Bank Teller
First Reliance Bank
05.2016 - 09.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Reconciled cash drawer and resolved discrepancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
Education
Bachelor of Arts - Public Relations, Mass Communications, creative writing
Francis Marion University
Florence, SC 09.2018 - 05.2022
High School Diploma -
West Florence High School
Florence, SC 08.2011 - 06.2015
Skills
Customer service
Networking
Problem-Solving
Organization
Digital acumen
Teamwork and Collaboration
Certification
NMLS, 1984834
Timeline
Account Manager
W.W. Grainger
06.2023 - Current
Mortgage Advisor
Finance Of America Mortgage
06.2022 - 09.2022
Bachelor of Arts - Public Relations, Mass Communications, creative writing
Francis Marion University
09.2018 - 05.2022
Loan Processor/Event Coordinator
Finance Of America Mortgage
12.2016 - 08.2018
Waitress
Red Bone Alley Foods
09.2016 - 08.2017
Cashier
Salty's Surf Shop
09.2016 - 08.2017
Cashier
Academy Sports + Outdoors
09.2016 - 12.2016
Bank Teller
First Reliance Bank
05.2016 - 09.2016
High School Diploma -
West Florence High School
08.2011 - 06.2015
Management Trainee
Enterprise Rent-A-Car
9 2022 - 06.2023
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