Hi, I’m
Cara Watson Myers
Account Manager
Nashville,TN
Summary
Account Manager III offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
HiltiNashville, TN
Account Manager III
05.2026 - Current
Job overview
- Led client relationship management, enhancing customer satisfaction and loyalty.
- Developed strategic account plans to drive revenue growth and market penetration.
- Coordinated cross-functional teams to deliver tailored solutions meeting client needs.
- Analyzed market trends to identify opportunities for business expansion and competitive advantage.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated relationships with contractors and builders to enhance business opportunities and customer loyalty.
- Learned and adapted quickly to new technology and software applications.
- 102% of goal for H1 2026.
- Region winner for annual Productivity Analysis sales competition.
- Managed over $1.5 million in client sales.
W.W. GraingerFlorence, SC
Account Manager
06.2023 - 11.2025
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed $2.5 million in account revenue.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with consulting team to identify potential upsell opportunities and expand the client base.
- Voted '2023' District Rookie of the Year
- Over goal H1- 2025- 104%
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Enterprise Rent-A-CarFlorence, SC
Management Trainee
09.2022 - 06.2023
Job overview
- Partnered with management staff to develop operational oversight, business development and process improvement strategies
- Developed expertise around company resources and processes
- Organized projects and contests to increase sales and deliver exceptional customer service
- Managed supplies and equipment purchases in alignment with outgoing services and deliverables
- Achieved third-highest sales figures among 31 peers in first month on the team
- Increased our team's customer service score goal by 7% to hit company goal by delivering an exceptional customer experience
- Maximized collaboration with my peers within Group 26 to achieve the number three spot in North America on our YTD balance analysis
Finance Of America MortgageFlorence, SC
Mortgage Advisor
06.2022 - 09.2022
Job overview
- Determined client creditworthiness by obtaining and thoroughly reviewing credit history
- Coached applicants on financials using clear and concise language
- Monitored pipelines to track and log status of loans
- Collected and organized borrower documentation to support accurate file review and timely processing.
- Maintained consistent contact with applicants to answer questions and reduce delays during underwriting.
- Supported loan submission tasks by checking details, confirming forms, and routing files to the right teams.
- Applied problem-solving skills to identify missing information and prevent avoidable application delays.
Finance Of America MortgageFlorence, SC
Loan Processor/Event Coordinator
09.2018 - 08.2022
Job overview
- Managed loan process from initial loan approval to funding
- Acquired necessary documentation efficiently by expert knowledge of multiple loan types
- Reviewed financial statements and contacted institutions and customers to clarify details
- Acted with urgency and intent in a fast-paced sales environment
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Coordinated closing process with attorneys, title companies and government clerks
- Created engaging content to drive brand awareness and sales growth
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages
- Used TWO XM marketing software to make scheduled posts for business page
- Created flyers for local homes
- Organized business events (Red ribbon cutting, holiday parties, etc)
First Reliance BankFlorence, SC
Customer Service Specialist/ Bank Teller
04.2017 - 08.2018
Job overview
- Assisted customers with deposits, withdrawals, and routine account requests in a professional branch setting.
- Resolved basic account questions and directed complex issues to appropriate bank personnel.
- Supported daily branch operations by keeping work areas organized and supplies ready for customer use.
- Maintained accurate customer records and updated account details according to branch procedures.
- Balanced cash drawers and verified transaction totals at the end of each shift.
- Greeted customers promptly and provided courteous service during busy branch periods.
- Reviewed payment details and identified discrepancies before completing account transactions.
- Answered customer questions about account access, balances, and branch services.
- Maintained confidentiality when handling sensitive customer information and account records.
Education
Francis Marion UniversityFlorence, SC
Bachelor of Arts from Public Relations, Mass Communications, creative writing
09.2018 - 05.2022
University Overview
- Public Relations Specialist/ Staff Member of the art & literary journal, Snow Island Review.
- Two poems were published in FMU's Snow Island Review.
Skills
Customer service
Networking
Problem-Solving
Organization
Teamwork and Collaboration
Project management
Account servicing
Client development
Timeline
Account Manager III
Hilti
05.2026 - Current
Account Manager
W.W. Grainger
06.2023 - 11.2025
Management Trainee
Enterprise Rent-A-Car
09.2022 - 06.2023
Mortgage Advisor
Finance Of America Mortgage
06.2022 - 09.2022
Loan Processor/Event Coordinator
Finance Of America Mortgage
09.2018 - 08.2022
Francis Marion University
Bachelor of Arts from Public Relations, Mass Communications, creative writing
09.2018 - 05.2022
Customer Service Specialist/ Bank Teller
First Reliance Bank
04.2017 - 08.2018