Hi, I’m
Cara Myers
Account Manager
Nashville,TN
Summary
Florence, SC native delivering expertise in client oversight and strategic planning resulting in exceeding sales goals. Collaborative efficiency amongst coworkers with a robust background in customer relations to produce quick solutions for all customer needs.
Overview
9
years of professional experience
1
Certificate
Work History
W.W. Grainger
Account Manager
06.2023 - 11.2025
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed $2.5 million in account revenue.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with consulting team to identify potential upsell opportunities and expand client base.
- Voted '2023' District Rookie of the Year
- Over goal H1- 2025- 104%
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Enterprise Rent-A-Car
Management Trainee
09.2022 - 06.2023
Job overview
- Partnered with management staff to develop operational oversight, business development and process improvement strategies
- Developed expertise around company resources and processes
- Organized projects and contests to increase sales and deliver exceptional customer service
- Managed supplies and equipment purchases in alignment with outgoing services and deliverables
- Achieved third-highest sales figures among 31 peers in first month on the team
- Increased our team's customer service score goal by 7% to hit company goal by delivering an exceptional customer experience
- Maximized collaboration with my peers within Group 26 to achieve the number three spot in North America on our YTD balance analysis
Finance Of America Mortgage
Mortgage Advisor
06.2022 - 09.2022
Job overview
- Determined client creditworthiness by obtaining and thoroughly reviewing credit history
- Coached applicants on financials using clear and concise language
- Monitored pipelines to track and log status of loans
Finance Of America Mortgage
Loan Processor/Event Coordinator
12.2016 - 08.2022
Job overview
- Managed loan process from initial loan approval to funding
- Acquired necessary documentation efficiently by expert knowledge of multiple loan types
- Reviewed financial statements and contacted institutions and customers to clarify details
- Acted with urgency and intent in a fast-paced sales environment
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Coordinated closing process with attorneys, title companies and government clerks
- Created engaging content to drive brand awareness and sales growth
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages
- Used TWO XM marketing software to make scheduled posts for business page
- Created flyers for local homes
- Organized business events (Red ribbon cutting, holiday parties, etc)
Education
Francis Marion UniversityFlorence, SC
Bachelor of Arts from Public Relations, Mass Communications, creative writing
09.2018 - 5 2022
University Overview
- Public Relations Specialist/ Staff Member of the art & literary journal, Snow Island Review.
- Two poems were published in FMU's Snow Island Review.
Skills
Customer service
Certification
NMLS, 1984834
Timeline
Account Manager
W.W. Grainger
06.2023 - 11.2025
Management Trainee
Enterprise Rent-A-Car
09.2022 - 06.2023
Mortgage Advisor
Finance Of America Mortgage
06.2022 - 09.2022
Francis Marion University
Bachelor of Arts from Public Relations, Mass Communications, creative writing
09.2018 - 5 2022
Loan Processor/Event Coordinator
Finance Of America Mortgage
12.2016 - 08.2022