Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cara O'Neil

Foley,AL

Summary

Motivated dental professional with extensive knowledge and progressive experience in dental practice environments. Strong understanding of clinical office operations, regulatory compliance, and providing superior-quality, patient-centered service. Skilled in co-leading teams, training and supervising employees, overseeing inventory, and managing databases. Proficient in accounts receivable functions, optimizing patient workflows, and coordinating schedules for multiple doctors with busy calendars.

Overview

27
27
years of professional experience

Work History

Office Manager

Advanced Dental Comfort
07.2024 - Current
  • Prepare insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Review flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintain patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieve revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
  • Provide excellent customer service to create positive experiences and build patient trust.
  • Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handle patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Manage patient billing processes for timely, accurate payments.
  • Greet and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtain payments from patients and scanned identification and insurance cards.

Office Manager/Dental Assistant

Foley Dental Associates
09.2022 - 07.2024
  • Assisted dentist in four-handed dentistry for root canals, posts and build-ups, crowns, extractions, composite fillings, and implants.
  • Worked directly with patients to make temporary crowns; take impressions and pour models; perform full-mouth series, and panoramic x-rays; take intra-oral pictures and scans; and makes whitening trays and night guards.
  • Presented treatment plan and financial projections to patients, answering questions and providing information.
  • Managed clinical inventory and coordinates all clinical and hygiene supply ordering.
  • Sterilized and disinfected dental instruments.
  • Trained dental assistant interns during office rotations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.

Office Manager/Dental Assistant

New Melle Dental
03.2018 - 04.2020
  • Managed day-to-day operations for a Dental Office with one dentist and 2 dental hygienists.
  • Reviewed provider documentation within Dentrix software to ensure proper CDT coding of all services, appropriate to third-party payer requirements.
  • Ensured all over-the-counter products are entered as a charge.
  • Created and submitted daily electronic claim files in Dentrix with necessary attachments (such as x-rays, narratives, periodontal charting, etc.) via NEA attachment software.
  • Processed Electronic Remittance Advices and posts paper Explanation of Benefits (EOBs) manually for payments and denials to patient accounts.
  • Provided Financial Counseling services for patients related to their expected cost for plan of treatment.
  • Posted patient payments received at the time of service and via mail.
  • Researched and resolved all third-party payer denials through corrected claim resubmissions or filing of appeals.
  • Prepared and submitted electronic patient statement files monthly.
  • Managed Accounts Receivable and resolves aging outstanding balances from third-party payers and patients.
  • Performed check-in and check-out procedures for patients.
  • Answered telephone including, but not limited to: scheduling all patient appointments, answering questions regarding statements, treatment, emergencies, insurance, etc.
  • Managed electronic dental record templates within Dentrix software.
  • Programmed electronic dental record templates for dental billing and documentation.
  • Assists dentists in four-handed dentistry for root canals, posts and build-ups, crowns, extractions and composite fillings.
  • Worked directly with patients to make temporary crowns, take impressions and pour models, perform full-mouth series and panoramic x-rays, take intra-oral pictures, place fissure sealants and make whitening trays and night guards.
  • Maintained cleanliness and readiness of patient procedure rooms.

Office Manager

Winghaven Dental
01.2014 - 02.2018
  • Managed day-to-day operations for one dentist and two dental hygienists.
  • Organized office workflow for increased efficiencies.
  • Presented patients with treatment plans and provided financial counseling for expected patient responsibility.
  • Worked with patients to understand cost and time commitment for full-mouth restoration treatments.
  • Performed check-in and check-out procedures for patients.
  • Answered telephone including, but not limited to: scheduling all patient appointments, answering questions regarding statements, treatment, emergencies, insurance, etc.
  • Created and submitted daily electronic claim files in EagleSoft with necessary attachments (such as x-rays, narratives, periodontal charting, etc.) via NEA attachment software.
  • Processed Electronic Remittance Advices and posted paper Explanation of Benefits (EOBs) manually for payments and denials to patient accounts.
  • Prepared and submitted electronic patient statement files monthly.
  • Posted patient payments received at the time of service and via mail.
  • Researched and resolved all third-party payer denials through corrected claim resubmissions or filing of appeals.
  • Managed Accounts Receivable and resolved aging outstanding balances from third-party payers and patients.
  • Met and exceeded Monthly, Quarterly and Annual goals consistently.
  • Provided and presented Dentist Owner with monthly management reports.
  • Maintained after-hours mobile phone and provided on-call service to patients, other providers, etc.

Dental Assistant/Denovo Setup Coordinator

Heartland Dental
06.2011 - 01.2014
  • Trained employees in the use of Dentrix software.
  • Trained employees in the use of Kodak digital x-ray software.
  • Set up new offices, working with contractors and vendors to ensure construction was built to required specifications.
  • Organized and trained staff on implementation of policies and procedures related to room configuration and sterilization processes.
  • Managed electronic dental record templates within Dentrix software.
  • Programmed electronic dental record templates for dental billing and documentation.
  • Utilized Dentrix software for all daily functions within the offices.
  • Implemented corporate policies and procedures in new practices across the United States.
  • Organized office workflow for increased efficiencies.
  • Assisted dentists in basic patient care.
  • Assisted dentists in four-handed dentistry for root canals, posts and build-ups, crowns, extractions and composite fillings.
  • Worked directly with patients to make temporary crowns, take impressions and pour models, perform full-mouth series and panoramic x-rays, take intra-oral pictures, place fissure sealants and make whitening trays and night guards.
  • Presented treatment plan and financial projections to patients, answering questions and providing information.
  • Maintained cleanliness and readiness of patient procedure rooms.
  • Sterilized and disinfected dental instruments.

Dental Assistant

New Melle Dental
08.2005 - 07.2012
  • Assisted dentist in basic patient care.
  • Assisted dentist in four-handed dentistry for root canals, posts and build-ups, crowns, extractions and composite and amalgam fillings.
  • Worked directly with patients to make temporary crowns; take impressions and pour models; perform full-mouth series, panoramic, and cephalometric x-rays; take intra-oral pictures; place orthodontic wires and elastics; place fissure sealants and make whitening trays and night guards.
  • Presented treatment plan and financial projections to patients, answering questions and providing information.
  • Maintained cleanliness and readiness of patient procedure rooms.
  • Sterilized and disinfected dental instruments.

Dental Assistant

Dr. Mark Turner
09.1998 - 07.1999
  • Assisted dentist with basic patient care.
  • Assisted dentist with four-handed dentistry for root canals, posts and build-ups, crowns, extractions and composite and amalgam fillings.
  • Worked directly with patient to perform preventive procedures such as: polishing teeth, applying fluoride and fissure sealants.
  • Performed dental charting.
  • Performed and developed dental x-rays.
  • Sterilized and disinfected dental instruments and patient rooms.

Education

Registered Dental Assistant -

Midwest Institute
Earth City, MO
09.1998

Skills

  • Dentrix
  • Eaglesoft
  • Bookkeeping
  • Billing
  • Organizational skills
  • Team supervision
  • Financial reporting
  • Workflow optimization
  • Staff hiring

Timeline

Office Manager

Advanced Dental Comfort
07.2024 - Current

Office Manager/Dental Assistant

Foley Dental Associates
09.2022 - 07.2024

Office Manager/Dental Assistant

New Melle Dental
03.2018 - 04.2020

Office Manager

Winghaven Dental
01.2014 - 02.2018

Dental Assistant/Denovo Setup Coordinator

Heartland Dental
06.2011 - 01.2014

Dental Assistant

New Melle Dental
08.2005 - 07.2012

Dental Assistant

Dr. Mark Turner
09.1998 - 07.1999

Registered Dental Assistant -

Midwest Institute

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Cara O'Neil