Cara Parone

• Answered questions about store policies and addressed customer concerns.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Built relationships with customers to encourage repeat business.
• Learned duties for various positions and provided backup at key times.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Provided patrons with estimated waiting times during peak service hours.
• Answered phone calls to take orders, give information and document reservations.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Opened and closed seating sections according to volume of guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Completed daily side work and opening and closing duties without fail.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Advised customers about special offerings and menu items to help drive sales.

• Detailed safety rules and procedures regarding activities to customers and guests.
• Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Monitored pools and surrounding areas for adherence to safety protocols.

I have also provided private swim lessons during the summer.

• Communicated positively with children and guardians.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Reassured children when upset providing emotional support and stability.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Administered medications by following strict instructions from parents.