CARA RAIMONDI
Rochester,NY
Summary
Professional shopper with proven ability to select high-quality products and meet client specifications. Skilled in maintaining strong vendor relationships, ensuring timely deliveries, and managing multiple tasks efficiently. Team-oriented with strong focus on collaboration and achieving results, adapting to changing needs with ease. Reliable, detail-focused, and adept at providing exceptional service and satisfaction.
Dedicated Senior Customer Service Advocate with over 10 years of experience in dynamic customer service and call center environments. Renowned for maintaining a personable and professional demeanor under pressure while consistently delivering exceptional customer satisfaction and retention. Expertise in providing pre- and post-sales support, along with superior computer skills and telephone etiquette, ensures effective communication in high-volume settings. A flexible and hardworking professional adept at thriving in deadline-driven situations and fostering positive customer relationships
Overview
20
20
years of professional experience
Work History
Ecommerance Shopper /Ecommerance Shopper /Certified Baker Trainer
Wegmans
03.2021 - Current
- Coordinated product selections based on customer preferences and trends.
- Enhanced shopping efficiency through meticulous inventory management and organization.
- Trained new team members on best practices in customer service and operational procedures.
- Implemented process improvements to streamline checkout experiences for customers.
- Analyzed shopping patterns to optimize product placement and availability.
- Led initiatives to improve customer satisfaction scores through effective communication strategies.
- Oversaw daily operations, ensuring compliance with company policies and enhancing team productivity.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected best-quality perishable items such as meat and produce.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Verified each item matched order sheet's description.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Scanned each item's barcode before item's removal from shelf.
Instacart Shopper
Instacart
03.2019 - 02.2021
- Managed order fulfillment process, ensuring timely and accurate delivery of groceries.
- Utilized app-based technology to navigate shopping lists efficiently.
- Communicated with customers to confirm order details and address special requests.
- Collaborated with team members to optimize shopping routes and reduce delivery times.
- Conducted quality checks on products to maintain high standards of freshness and safety.
- Trained new shoppers on best practices for customer service and order accuracy.
- Analyzed customer feedback to improve service quality and enhance shopping experience.
- Implemented process improvements that streamlined workflow and increased overall efficiency.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Worked productively with customers to meet order requirements and service expectations.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consulted with customers on food selections and custom order requests.
Sr.Customer Service Advocate
Verizon Wireless
04.2007 - 11.2014
- Provided an elevated customer experience to generate a loyal clientele.
- Politely assisted customers in person and via telephone.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Skilled and functioning POC (point of contact)
- Self promoted to senior customer Service advocate within minimum time
- Selected as Job Immersion Champion
- Nominated for special projects with call center Director
- Superior Service rewarded with a Listen Up with Area President
- Selected to represent Verizon at Buffalo Bills Training Camp Two years in a row
- Readily volunteered for Holiday Help in Verizon Wireless retail locations
- Received many above and beyond Customer Commendations
- Exceptional Skills and Knowledge resulting in Esteemed Team Champion and Quality Team Ambassador Roles.
- Described product to customers and accurately explained details and care of merchandise.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Led customer service initiatives, enhancing client satisfaction and loyalty through personalized support.
- Mentored junior advocates, fostering skill development and improving team efficiency in resolving customer inquiries.
- Analyzed customer feedback trends, implementing strategies to address issues and improve overall service quality.
- Collaborated with cross-functional teams to develop training materials that improved staff performance and product knowledge.
- Conducted regular performance assessments, identifying areas for improvement and facilitating targeted coaching sessions.
Sales Associate/ Sales Manager
Hollywood tans
12.2005 - 03.2007
- Customer Service Manager for a tanning service business open 7 days/week , 12 hours per day.
- Ensured scheduling coverage with 10 staff members
- Responsible for the excel spreadsheet and daily deposits of $1000- $2500
- Coordinated and orchestrated a positive customer experience with timely serifs for appointments and business resources
- Exceptional sales representative earning monthly bonuses by offering and selling clients quality products
- Maintained and organized client information enhancing and ensuring quality customerservice
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Education
High School Diploma -
East Irondequoit Eastridge high school
Rochester, NY01.2003
Associate of Science - liberal arts focus on psychology
Monroe Community College
Rochester, NY01.2005
Skills
- Proficient in MS Windows
- Clear interpersonal communication
- Innovative problem solver
- Efficient learner
- Effective client engagement
- Client relations expert
- Effective multi-tasking
- Team communication facilitator
- Driven individual
- Proficient in verbal expression
- Skilled in resolving conflicts
- Effective organizational skills
- Strategic team guidance
- Client evaluation and analysis
Specialized Skills
- High School : Italian Foreign Language: 5 Years
- Community College: Italian Foreign Language: 2 Years
Timeline
Ecommerance Shopper /Ecommerance Shopper /Certified Baker Trainer
Wegmans
03.2021 - Current
Instacart Shopper
Instacart
03.2019 - 02.2021
Sr.Customer Service Advocate
Verizon Wireless
04.2007 - 11.2014
Sales Associate/ Sales Manager
Hollywood tans
12.2005 - 03.2007
Associate of Science - liberal arts focus on psychology
Monroe Community College
High School Diploma -
East Irondequoit Eastridge high school