Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cara Raynor

Summary

I value hard work. I have an array of good qualities and a professional personality that supports the work environment. I strive to develop my qualities every day. My intentions are to accomplish any goal, but to ultimately surpass the goal.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Club Manager

Planet Fitness
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Complied with and even exceeded the company's cleanliness standards.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Increased staff performance and engagement via motivational leadership.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Recruited, hired, and trained to develop high-performing staff.
  • Accomplished multiple tasks within established timeframes.

Interim General Manager

Planet Fitness
07.2024 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Tracked and uploaded statistics and reports daily, weekly, and monthly to ensure that the club met or surpassed goals set by the company.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed scheduling, approved time off requests, and found coverage appropriately.
  • Managed inventory, made orders to keep retail shelves and staff supplies stocked.
  • Completed audits daily, weekly, and monthly to achieve safety and compliance.
  • Submitted expense reports in a timely manner each month.

Assistant General Manager

Planet Fitness
10.2022 - 07.2024
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Performed daily reports.
  • Approved invoices.
  • Ensured that all members have the ultimate member experience.
  • Created announcements to communicate clear instructions and updates to all staff members.

Customer Service Representative Supervisor

Planet Fitness
09.2022 - 10.2022
  • Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Engaged in daily reports.
  • Assisted in training new employees to meet company standards.
  • Prepared shift summary reports for upper management and communicated regularly on goals and progress.

Customer Service Representative

Panet Fitness
04.2022 - 09.2022
  • Answered calls in a friendly manner to address member concerns or to provide information.
  • Maintained cleanliness hourly to provide a welcoming, and sanitary environment.
  • Enforced policies politely and documented member interactions on their account when necessary.
  • Consistently strived to go above and beyond to improve the member's experience in any way possible.
  • Greeted members and guests, assist with any questions, offering tours, or checking them in.
  • Assisted with new member sign-ups, account updates, and membership inquires.

Back of House Team Member

Chic-Fil-A
08.2019 - 04.2022
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Prepared food while following safe food handling procedures.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.

Education

High School Diploma -

Acorn Christian School
05-2021

Skills

  • Staff training
  • Team motivation
  • Facility management
  • Self motivation
  • Flexible and adaptable
  • Time management skills
  • Multitasking abilities
  • Conflict resolution
  • Active listening
  • Professionalism

Certification

  • First Aid, CPR, and AED Certification - ECSI.

Timeline

Club Manager

Planet Fitness
09.2024 - Current

Interim General Manager

Planet Fitness
07.2024 - 09.2024

Assistant General Manager

Planet Fitness
10.2022 - 07.2024

Customer Service Representative Supervisor

Planet Fitness
09.2022 - 10.2022

Customer Service Representative

Panet Fitness
04.2022 - 09.2022

Back of House Team Member

Chic-Fil-A
08.2019 - 04.2022

High School Diploma -

Acorn Christian School

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Cara Raynor