Cara Rossman
Mesa,AZ
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
NorthSight Recovery
02.2023 - Current
- Assessment & Planning : Conducted comprehensive client assessments to evaluate mental health and substance abuse needs, strengths, and limitations. Developed individualized treatment and case management plans tailored to client goals.
- Coordination & Advocacy : Facilitated communication among clients, healthcare providers, and support systems to ensure holistic care. Advocated for clients' access to necessary services and resources.
- Client Education : Delivered education to clients on mental health, substance use disorders, treatment options, and life skills.
- Progress Monitoring : Regularly reviewed and updated treatment plans to reflect client progress and adjust interventions for optimal outcomes.
- Documentation & Reporting : Maintained thorough documentation of client interactions, treatment progress, case notes, and communication with external agencies, ensuring compliance with organizational policies.
- Facilitation & Collaboration : Led case management groups and participated in interdisciplinary team meetings to optimize service delivery.
- Community Partnerships : Built and maintained collaborative relationships with community agencies to support client referrals and resource access.
ACT Case Manager
Community Bridges, Inc.
07.2022 - 02.2023
- Care Coordination : Collaborated with internal care teams and external behavioral health and medical providers to ensure seamless patient care.
- Cultural Competence : Provided care in diverse settings, demonstrating cultural sensitivity and supporting community-specific needs.
- Advocacy & Communication : Advocated for patients and facilitated communication between patients, families, and care teams to ensure comprehensive support.
- Outreach & Engagement : Conducted outreach for patients who missed appointments, promoting consistent participation in care programs.
- Natural Support Integration : Involved family members and natural supports in treatment plans, ensuring proper releases of information were filed.
- Resource Connection : Connected patients to community resources, encouraging participation in recovery-oriented groups like 12-Step, SMART Recovery, and support groups.
- Staff Collaboration : Participated in case staffings and interdisciplinary team meetings to align on treatment approaches and patient needs.
Engagement Specialist
Community Bridges, Inc.
03.2022 - 07.2022
- Advocacy & Communication : Advocated for clients within behavioral health and medical systems, coordinating with families, natural supports, and providers to address barriers to care.
- Crisis Support : Provided on-site crisis assessment and stabilization for individuals referred through crisis hotlines, ensuring appropriate interventions.
- Cultural Competency : Delivered crisis care to culturally diverse individuals, demonstrating sensitivity to community-specific needs and values.
- Resource Connection : Linked patients to recovery-oriented resources, such as support groups (e.g., 12-Step, SMART Recovery) and community programs.
- Documentation & Reporting : Maintained comprehensive records of client progress, interactions, and communications with care providers, adhering to agency standards.
- Team Collaboration : Participated in interdisciplinary case staffings to align care plans and provide integrated, patient-centered solutions.
Chiropractic Assistant
Desert Springs Chiropractor Center
10.2014 - 07.2017
- Assisting Patients: Prepare patients for treatment, explain procedures, assist with exercises, stretches, and basic therapeutic modalities.
- Insurance and Billing: Verify insurance coverage, benefits, and eligibility, handle billing, insurance claims, and ensure clear communication about costs and payments, help create financial plans, including payment options for treatment.
- Administrative Support: Answer phones, schedule appointments, process patient intake forms, manage patient flow and record medical histories/vital signs.
- Clinical Maintenance: Ensure treatment areas are clean, organized, and stocked, assist with office organization and daily operations.
Education
High School Diploma -
Dobson High School
Mesa01-2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Conflict resolution
- Email and telephone etiquette
- Critical thinking
- Crisis intervention
- Emotional awareness
- Interdisciplinary collaboration
- Active listening
Certification
- Certified Peer Support Specialist 2022
- Behavioral Health Technician 2022
- Level One Fingerprint Clearance Card 2022
- CPR/ AED/ First-Aid 2024
Timeline
Case Manager
NorthSight Recovery
02.2023 - Current
ACT Case Manager
Community Bridges, Inc.
07.2022 - 02.2023
Engagement Specialist
Community Bridges, Inc.
03.2022 - 07.2022
Chiropractic Assistant
Desert Springs Chiropractor Center
10.2014 - 07.2017
High School Diploma -
Dobson High School
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