Summary
Overview
Work History
Education
Skills
Timeline
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Cara Saunders

Lancaster,OH

Summary

Experienced and proactive Senior Service Manager offering 12 years of progressive warehouse settings serving customer needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Senior Service Manager

Texas Roadhouse
Lancaster, OH
02.2012 - Current
  • Monitored customer feedback on services received and took corrective actions as needed.
  • Resolved escalated customer complaints promptly and efficiently.
  • Maintained relationships with external vendors providing support services such as maintenance, repair.
  • Organized training sessions for staff members on best practices related to servicing customers.
  • Implemented quality assurance measures throughout all stages of servicing a customer.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Motivated and supported employees to maintain low turnover.
  • Hired and trained service department staff to drive performance.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

High School Diploma -

Bloom-Carroll High School
Carroll, OH
06-2005

Skills

  • Customer Service Documentation
  • Staff Training
  • Employee Training And Orientation
  • Inventory Control
  • Workflow Planning
  • Staffing Oversight
  • Training Development Aptitude
  • Customer Service
  • Escalated Customer Concerns
  • Vendor Contracts And Relationships
  • Equipment Maintenance
  • Staff Education And Training
  • Employee Development
  • Project Goals And Milestones
  • Best Practices Implementation
  • Project Scheduling
  • Individual Development Plans
  • Order Processing
  • Schedule Coordination
  • Employee Motivation
  • Employee Feedback
  • Employee Evaluations
  • Office Administration
  • Documentation And Reporting
  • Bookkeeping
  • Strategic Goal Development
  • Strong Leadership Skills
  • Flexibility
  • Project Plan Development
  • Financial Administration
  • Team Training
  • Understanding Of Team Building
  • Payroll And Budgeting
  • Experience In Leadership Roles

Timeline

Senior Service Manager

Texas Roadhouse
02.2012 - Current

High School Diploma -

Bloom-Carroll High School

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Cara Saunders