Summary
Overview
Work History
Education
Skills
Timeline
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Cara Shaw

Osseo,MN

Summary

Dedicated professional with a strong focus on customer satisfaction and relationship building. Proven ability to exceed client expectations through innovative problem-solving and teamwork. Committed to fostering an environment that encourages creative solutions for personal and organizational growth.

Overview

11
11
years of professional experience

Work History

Customer Experience Business Manager

The Amos Group - SchoolBondFinder
04.2022 - 04.2025
  • Client Success & Relationship Manager: Developed and managed strong client relationships with high-level executives, providing A+ customer experience through constant touch support. Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Training & Development: Responsible for providing value to each customer by guiding them through our onboarding, as well as ongoing customer success through consistent follow-up and usage touches. Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Content Creation & Marketing: Encouraged customer engagement through campaigns and marketing resources (Canva, MailChimp, video). Developed and delivered a 4-part Lunch & Learn webinar series to increase brand awareness.
  • Social Media & Lead Generation: Targeted prospective clients and focused on generating new leads through social media marketing.

Implementation Specialist - GIS Analyst - Analytic Advisor

GuideK12-Forecast5-Frontline Education
03.2017 - 04.2022
  • Data Management & Visualization: Managed and maintained datasets, created reports and visual maps. Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Software Implementation & Training: Successfully migrated 120+ clients to a new platform by providing training, and support. Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Customer Support & Problem Solving: Resolved customer service issues related to software implementation, upholding the company's commitment to service. Handled incoming calls daily while providing excellent customer service. Provided ongoing support to clients post-implementation, addressing concerns or issues promptly and professionally.
  • Collaboration & Best Practices: Collaborated with teams and school districts to elevate the the use of applications and identify best practices.

GIS Specialist

Geo-Comm
07.2014 - 03.2017
  • Data Management & Visualization: Managed and maintained datasets, creating reports and visual maps.
  • Software Implementation & Support: Successfully implemented GIS Software for diverse clients (911 dispatch, county officials, state entities) by troubleshooting and promoting successful adoption.
  • Data Management & Quality Control: Maintained and ensured accurate county-level datasets (roads, GPS points, boundaries) through data collection, modification, and quality control checks.
  • Spatial Data Integration: Enhanced datasets with aerial imagery and creating network datasets for advanced analysis.
  • GIS & Data Processing: Utilized a range of geo-processing, analysis, and conversion toolset manipulate data within ArcGIS across various geo database formats.

Education

Bachelor of Science Degree - Geography and GIS

Minnesota State University
Mankato, MN
04.2014

Skills

  • Communication: Excellent written and verbal communication skills, ability to present technical information to diverse audiences
  • Training & Development: Trained new hires on GIS skills
  • Problem-Solving: Strong ability to troubleshoot customer service issues and think creatively
  • Origination & Multitasking: Able to manage multiple tasks, meet deadlines, and prioritize tasks
  • Client service: Focused on retention and growth in Saas with a start-up company Met high renewal rates

Timeline

Customer Experience Business Manager

The Amos Group - SchoolBondFinder
04.2022 - 04.2025

Implementation Specialist - GIS Analyst - Analytic Advisor

GuideK12-Forecast5-Frontline Education
03.2017 - 04.2022

GIS Specialist

Geo-Comm
07.2014 - 03.2017

Bachelor of Science Degree - Geography and GIS

Minnesota State University

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Cara Shaw