Cara Szymanski
Conyers,GA
Summary
Accomplished Dental Front Office/Lead Patient Care Coordinator with a proven track record at Apple Tree Pediatric Dentistry, enhancing patient satisfaction and streamlining healthcare operations. Expert in database coordination and patient documentation, I excel in organizational standards and patient care, significantly improving office efficiency and patient experience.
Overview
9
9
years of professional experience
Work History
Dental Front Office/Lead Patient Care Coordinator
Apple Tree Pediatric Dentistry
Lawrenceville, GA
05.2022 - Current
- Deliver excellent experiences by offering simple, clear explanations to help patients understand hospital policies and procedures.
- Greet and assist patients with check-in procedures and communicate with insurance companies to verify coverage
- Apply administrative knowledge to patients by explaining procedures and services to patients.
- Organize patient records and database to facilitate information by following protocol for confidentiality of patient records
- Resolve customer complaints using established follow-up procedures.
- Train new staff on filing, phone etiquette and other office duties.
Call Center Representative
Ortho Atlana
Lawrenceville, GA
09.2021 - 02.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests
- Created detailed database for maintaining confidential records
- Identified and resolved discrepancies and errors in customer accounts.
Senior Front Office Assistant
Meadows Dental Associates
Atlanta, GA
03.2018 - 09.2021
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests
- Screened and transferred incoming calls, answered customer questions, and scheduled appointments.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Completed patient check-in processes by verifying insurance and submitting forms
- Reviewed and updated customer information in database for accuracy
Business Assistant
Heartland Dental
Davenport, FL
02.2016 - 03.2018
- Handled payment processing and provided customers with receipts
- Assisted guests at check-in, providing information on various services
- Trained new employees on proper front desk operations and customer service
- Verified customers insurance and establish payment method for accommodations.
- Sterilized instruments according to guidelines and protocols.
- Kept track of treatment information in patient records.
Education
High School Diploma -
Barringer High School
Newark, NJ06-1997
Skills
- Healthcare operations
- Medical record requests
- Organizational standards
- Database coordination
- Payment collection
- Patient satisfaction
- Filing and record-keeping
- Scheduling
- Patient registration
- Patient documentation
Timeline
Dental Front Office/Lead Patient Care Coordinator
Apple Tree Pediatric Dentistry
05.2022 - Current
Call Center Representative
Ortho Atlana
09.2021 - 02.2022
Senior Front Office Assistant
Meadows Dental Associates
03.2018 - 09.2021
Business Assistant
Heartland Dental
02.2016 - 03.2018
High School Diploma -
Barringer High School
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