Cara Thomas
GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Working Solutions
10.2022 - Current
- Answer incoming calls and provide support regarding enrollments, billing, and technical support
- Perform enrollments according to federally mandated guidelines
- Assist with general inquiries regarding coverage, premiums, and billing
English Teacher
Education First
05.2016 - 04.2021
- Company Overview: worldwide
- Taught private and group English as a second language lessons (online) for adolescent and adult students
- Classes included CEFR courses Level A1-C2, TOEFL and IELTS
- Lesson planning
- Worldwide
Customer Service/Technical Support
First Advantage
01.2007 - 05.2008
- Company Overview: American driving records
- Provided client support and technical resolutions via phone and email
- Troubleshooted software errors and configuration issues
- American driving records
Team Leader/Quality Control Manager
Link Communications
05.2004 - 02.2006
- Company Overview: Fortitude Valley, Queensland, Australia
- Recruited and trained staff supervised and managed workflow
- Implemented and maintained the performance management program, reviews, rewards, coaching and discipline procedures
- Fortitude Valley, Queensland, Australia
Education
BS - Counseling and Applied Psychological Science
10.2024
Associate Degree in Applied Science - Medical Assisting
10.2011
Certificate IV in Assessment and Workplace Training - BSZ
12.2005
Certificate III in Customer Contact - ICT 30102
01.2005
Skills
- Touch Typing
- Professional phone manner
- Leadership skills
- Verbal communication
- Written communication
- Computer knowledge
- Multitasking
- Strong work ethic
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
Awards
- Multiple awards for 4.0 GPA at Heald College
- Multiple awards for perfect attendance at Heald College
Timeline
Customer Service Agent
Working Solutions
10.2022 - Current
English Teacher
Education First
05.2016 - 04.2021
Customer Service/Technical Support
First Advantage
01.2007 - 05.2008
Team Leader/Quality Control Manager
Link Communications
05.2004 - 02.2006
Associate Degree in Applied Science - Medical Assisting
Certificate IV in Assessment and Workplace Training - BSZ
Certificate III in Customer Contact - ICT 30102
BS - Counseling and Applied Psychological Science
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