Cara Torres
North Wildwood,NJ
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at chemical services and recommending optimal products to drive revenue. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
4
4
years of professional experience
Work History
Cafe Manager
A Little Cafe
Wildwood, NJ
03.2023 - 08.2023
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Hairstylist
Ulta Beauty Inc.
Rio Grande, NJ
06.2022 - 07.2023
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Colored, cut and apply treatments according to style photos and client specifications.
Front Desk Agent
Icona Resorts
Avalon, NJ
05.2021 - 10.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Office Secretary
Cape Islands Realty
North Wildwood, NJ
08.2020 - 03.2021
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained organized filing system of paper and electronic documents.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Server
Lobster House
Cape May, NJ
07.2019 - 03.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
Cosmetology License - Cosmetology
Cape May Technical School
Cape May Court House, NJ06.2022
Some College (No Degree) - Business Management
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Lower Cape May Regional High School
Cape May, NJ06.2019
Skills
- Database entry
- Schedule management
- Inventory purchasing
- Filing experience
- Customer relations
- High-energy attitude
- Product knowledge
Timeline
Cafe Manager
A Little Cafe
03.2023 - 08.2023
Hairstylist
Ulta Beauty Inc.
06.2022 - 07.2023
Front Desk Agent
Icona Resorts
05.2021 - 10.2021
Office Secretary
Cape Islands Realty
08.2020 - 03.2021
Server
Lobster House
07.2019 - 03.2020
Cosmetology License - Cosmetology
Cape May Technical School
Some College (No Degree) - Business Management
Atlantic Cape Community College
High School Diploma -
Lower Cape May Regional High School
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