CARA TRUONG
San Jose,CA
Summary
Dedicated banking professional with a solid track record in enhancing customer satisfaction and team performance. Proven ability to streamline transactions and resolve issues efficiently, contributing to overall branch success. Committed to fostering positive experiences for clients and promoting independent learning within teams.
Overview
11
11
years of professional experience
Work History
Math and Statistics Tutor
Evergreen Valley Colledge
San Jose, California
02.2026 - Current
- Tutored math and statistics (algebra, probability, data analysis) to enhance student understanding and academic success.
- Simplified complex concepts to boost students' academic performance and problem-solving abilities.
- Guided students in developing independent learning skills and confidence for homework completion and test preparation.
- Developed stronger communication skills and improved personal knowledge through teaching experience.
Team manager
Standard Chartered Bank
05.2021 - 09.2023
- Established team performance goals and deadlines to align with bank objectives.
- Monitored team performance and tracked progress towards goals, providing actionable feedback to improve outcomes.
- Coached individuals, identified training needs, and developed onboarding program to enhance new hire integration.
- Led regular team meetings to communicate current business trends and relevant updates.
- Supported HR staff with recruiting and retaining high-performing talent.
- Handled transactions and solved problems for any issues related to the bank's products.
Universal banker
Citi Bank
05.2018 - 05.2021
- Opened new accounts, new loans with 100% customer satisfaction.
- Delivered customer service by addressing inquiries, resolving complaints, and processing transactions efficiently.
- Clarified banking products and guided customers in effective use of mobile banking applications.
- Verified customer identities and maintained accurate records in compliance with bank policies.
- Prepared and presented weekly reports on branch performance.
Call Center Consultant
Prudential Finance
10.2015 - 12.2018
- Answered incoming customer calls and addressed inquiries in a timely manner.
- Provided customers with product and service information in response to inquiries.
- Resolved customer complaints through phone, email, and mail, ensuring customer satisfaction.
- Verified customer information, including address and contact numbers.
- Collaborated with sales team to enhance product knowledge and support customer inquiries.
- Maintained accurate customer databases by updating new and modified information.
Education
Associate of Science - Business Administration
Evergreen Valley College
San Jose, CA12-2026
Bachelor of Science - Auditing
HUTECH UNIVERSITY
VietNam01-2015
Skills
- Data analysis
- Critical Thinking
- Time Management
- Team collaboration
- Effective Communication
- Leadership
- Financial Planning
- Risk management
Accomplishments
- Best sale, best performance months, quarters, years.
- Best team manager.
- Trailblazer award 2023
Activities
- Skilled in sports, with strong competitive badminton ability at a professional level.
- I like traveling and reading.
Timeline
Math and Statistics Tutor
Evergreen Valley Colledge
02.2026 - Current
Team manager
Standard Chartered Bank
05.2021 - 09.2023
Universal banker
Citi Bank
05.2018 - 05.2021
Call Center Consultant
Prudential Finance
10.2015 - 12.2018
Associate of Science - Business Administration
Evergreen Valley College
Bachelor of Science - Auditing
HUTECH UNIVERSITY