Dynamic HR leader with a proven track record in driving strategic initiatives and optimizing executive operations. Expertise in streamlining processes to enhance organizational efficiency, combined with a strong commitment to team development and effective communication. Results-oriented approach consistently leads teams to achieve measurable outcomes, fostering a culture of accountability, engagement, and excellence. Recognized for adaptability in meeting evolving organizational needs while maintaining a sharp focus on collaboration and operational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager, HRS Customer Service and Talent Acquisition 03521
Sandia National Laboratories Human Resources Solutions
03.2025 - Current
Led the HR Solutions Customer Service team with an emphasis on outstanding customer service, efficient performance including driving meeting metrics through audits, scorecards, transparency, and context for the impact of the work
Building enhanced teaming and collaboration to ensure optimal partnership for employee engagement and to provide simple, knowledgeable, and efficient solutions that drive operational excellence for employees, dependents, and retirees with emphasis on consistency and quality
Chief of Staff and Manager Division Operations and Executive HR Services
Sandia National Laboratories Human Resources Division Office
05.2024 - 03.2025
Led the team responsible for division operations, Executive HR Services, and HRBP strategic services for ESD, HR, and Legal
Led the completion of a record number of executive hires
Led the Executive and senior executive performance and compensation with the senior leadership team and Board of Managers
Drove operational excellence responsible for the management operating system development and implementation, quarterly management training and connection meetings
Delivered exceptional services to Sandia executives and worked as a strategic partner to Labs leaders
Led training and implementation of change management model and principles
Enabled greater connection and collaboration across the division for more successful and cohesive outcomes through communication, transparency, joint goals and time together
Directly partnered with and supported the Chief Human Resources Officer with the variety of needs that come to the division from inside and outside Sandia, NNSA, DOE, Board of Managers and others
Manager, Communications and Marketing 03646 then 3245 (re-org), Reentry/Stockpile Communications and Information Management and ND and Surety Knowledge Management
Sandia National Laboratories Communications and Marketing, Human Resources, Knowledge Management
10.2015 - 05.2024
Successfully led and managed the highly effective team of Information Managers and Technical Writers supporting much of 2300, 2400, 7200 and other areas of 2000 and 7000 and various weapon programs, Stockpile Systems, and tester and high-level component groups on multiple NW programs across Divisions 2000, 7000, and group in 8000 and partnering closely with the similar team in 8000 to coordinate
Function as an integrated part of the management and partners team for 2300 supporting management initiatives to improve communications, documentation, morale, work environment, internal recruitment, retention, and employee satisfaction
Built more effective relations between 2330/2340 and 3600/3200
Integrated ND technical writing and information management practices for standardization across programs and phases of work for information and staff across programs and phases
Design, enhance and lead the leader and staff matrix success courses with partner
Manager, Human Resources, Organization 03513
Sandia National Laboratories Health, Benefits and Employee Services
12.2010 - 10.2015
Managed the highly regulated Retirement Administration, Benefits Customer Service, Absence Management, and Employee Services teams in a complex funding environment through substantial change and partnership with legal and finance including record retirements and plan changes and implementation of full FMLA, medical case management, and time off integration
Managed the on-site food service operations from the Cafes and catering to vending machines to improve quality and health focus
Developed positive close partnership with the Sandia Livermore HBE team on these programs and compliance
Vice-President, Chief Development Officer, Human Resources Leader for Southwest and Mountain Hubs as well as Financial Services Organization
Hub International (Formerly Talbot Financial Corporation)
05.2000 - 11.2010
Company Overview: Top twenty, multinational insurance brokerage with about 1 billion dollars in revenue and 6,000 employees.
Responsible for the HR strategies, planning, management, programs, and functions across 10 western states to align with company needs and strategic plans as well as integrate parent company HR initiatives and programs
Designed and implemented new performance management, leadership and employee development, succession planning, employee relations, employee retention, risk mitigation, acquisition integration, compensation, and complaint resolution systems with a focus and emphasis on aligning performance with company vision and values in each individual position while fostering trust based partnerships with employees and leaders
Managed the matrixed Albuquerque-based Employee Relations area of Human Resources
Managed due diligence to integration for mergers and acquisitions
Resolved employee complaints made internally and to external authorities, including appropriate investigation, review, resolution and response
Human Resources
The Kemtah Group, Inc.
09.1995 - 05.2000
Company Overview: Fast growing high technology staffing and training company of about 300 employees
Developed and implemented strategy in all areas of Human Resources operation including implementation of new processes to ease hiring, reduce turnover and increase employee satisfaction and productivity while improving ease of recruitment and cost effectiveness of employee management
Managed legal compliance, manager training and coaching, HRIS implementation and use, policy systems and policies, compensation structures, benefits, and orientation and termination operations
Education
BBA - Organizational Behavior/Human Resources
University of New Mexico
MBA - Organizational Behavior/Human Resources
University of New Mexico
Skills
Strategic decision-making
Effective verbal communication
Effective team leadership
Service excellence
Skilled in resolving conflicts
Workforce optimization
Strategic issue resolution
Professional development
Organizational strategy development
Strong interpersonal skills
Guiding professional development
Strategic time allocation
Accomplishments
Strong record of success leading in a matrix environment; successfully hired, developed, led, assessed performance, assigned work, and integrated a high performing team of more than 30 matrixed communicators while developing employee growth and strengthening positive behaviors to ensure customer needs were met safely and securely
Facilitated the development of complex HR and communications strategies and execution of those activities
Developed trust base relationships with line managers and executives while providing technical assistance and expertise in the development and execution of HR-related policies, procedures, programs, and systems
Successfully crafted and implemented large scale company and division programs deployed through HR Business Partners continent-wide
Continually partnered with customers, management, and direct reports to execute programs and strategy that align with and support overall business need and performance objectives
Developed and implemented succession and development planning to add bench strength for evolving customer needs
Developed and increased positive partnerships with all levels and remote sites
Applied organization and industry knowledge to ensure alignment of performance and results with customer need and strategies
Maximized staff strengths and skills to mitigate staffing needs and team size
Certification
Long Term Certified Senior Professional in Human Resources (SPHR) 1998 -2022
Certified Senior Professional in Human Resources in California (SPHR-CA) 2013-2022
SHRM -Senior Certified Professional (SHRM-SCP)
Knowledge Management Certified since 2024
Timeline
Manager, HRS Customer Service and Talent Acquisition 03521
Sandia National Laboratories Human Resources Solutions
03.2025 - Current
Chief of Staff and Manager Division Operations and Executive HR Services
Sandia National Laboratories Human Resources Division Office
05.2024 - 03.2025
Manager, Communications and Marketing 03646 then 3245 (re-org), Reentry/Stockpile Communications and Information Management and ND and Surety Knowledge Management
Sandia National Laboratories Communications and Marketing, Human Resources, Knowledge Management
10.2015 - 05.2024
Manager, Human Resources, Organization 03513
Sandia National Laboratories Health, Benefits and Employee Services
12.2010 - 10.2015
Vice-President, Chief Development Officer, Human Resources Leader for Southwest and Mountain Hubs as well as Financial Services Organization
Hub International (Formerly Talbot Financial Corporation)
05.2000 - 11.2010
Human Resources
The Kemtah Group, Inc.
09.1995 - 05.2000
MBA - Organizational Behavior/Human Resources
University of New Mexico
BBA - Organizational Behavior/Human Resources
University of New Mexico
Training
Various training courses and certificates in leadership development, communications, employee relations, employment law, compensation, strategic management, benefits, software applications, and other areas including the Sandia National Laboratories Management Curriculum
Developed and Teach Comm 413 and LDR 304 Courses How to Thrive in a Matrix Environment and How to Lead in a Matrix Environment
Technical Business Development Specialist at Sandia National Laboratories - Albuquerque, NMTechnical Business Development Specialist at Sandia National Laboratories - Albuquerque, NM