Cara Woods
North Richland Hills,TX
Summary
Ambitious aspiring technologist currently completing a Certification in Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device hardware, upkeep, and Google operating systems. Eager to learn new processes, programs and procedures to maximize contributions to user, team, and district success.
Overview
8
8
years of professional experience
Work History
Instructional Technology Assistant
Highland Park Independent School District
Dallas, TX
08.2021 - Current
- Troubleshooting and implementing fixes for student issued devices.
- Repairing student devices or issuing a new device when damaged.
- Meticulous record keeping of which students have had to get multiple repairs and which parts were most needed so that if needed I can easily repair.
- Provided technical support for students and teachers when needed, resolving hardware and software issues efficiently.
- Collaborated and Communicated effectively with any district staff or campus administration when needed.
- Provided detailed information to administration to make decisions about students or processes involved with checking in and out student devices.
- Worked in Google Admin Console to ensure students were in correct containers, and when needed, would lock down devices to make sure they were returned to who they needed to be with.
- Kept up with emails and communications from staff and occasionally students about any help they needed.
- Took initiative to take on more work over the summer to ensure a smoother process for beginning of year check-in's and assist with any projects the district might have in regards to technology set up.
- Assisted the campus technician(s) when needed. Occasionally with boxlights and teacher make ready at the start of the school year, which consists of checking and testing all teachers workstations in order to ensure they are ready for the school year.
Merchandise Manager
Dollar Tree
North Richland Hills, TX
10.2020 - 05.2021
- Kept up with inventory and made sure merchandise was put out as soon as we could, .
- Trained and mentored staff on store upkeep and presentation.
- Executed seasonal planning processes, aligning product assortments with market trends and customer preferences.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained relationships with coworkers and customers alike.
- Always answered any questions with diligence and respect.
- Unloaded merchandise from freight trucks every friday or saturday, as well as dealing with vendors.
- Maintained the cash registers every afternoon or evening, and making runs to the bank to deposit said cash and checks. Often counted the cash in the tills.
Assistant Manager of Operations
Dollar Tree
North Richland Hills, TX
07.2020 - 10.2020
- Consisted of nightly closing duties such as cleaning and recovering the store to ensure smooth opening processes.
- Handled end of day money counting, correcting and bank deposits.
- Ensured customer satisfaction was exceptional.
- Trained new employees on processes and helped them learn how to count the tills.
- Helped unload the freight trucks every friday and saturday.
Cashier
Dollar Tree
North Richland Hills, TX
08.2018 - 07.2020
- Handled customer transactions and processes
- Making sure that if there were any questions, they were all answered kindly and efficiently to ensure a positive customer experience.
- Helped stock merchandise and recover the store to make it presentable and appealing.
- Helped with closing processes and money handling, and acting as a witness when managers made bank drops.
- Helped with weekly Freight.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05-2018
Information Technology-Cybersecurity Specialist - Information Technology
Tarrant County College
Fort Worth, TX01-2028
Skills
- Hardware Repair and Replacement Experience
- Software installation
- IT documentation
- Issue troubleshooting
- Technical troubleshooting
- Eduphoria Helpdesk experience
- Experience working around children
- Quick Learner
- Google Admin Console experience
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Instructional Technology Assistant
Highland Park Independent School District
08.2021 - Current
Merchandise Manager
Dollar Tree
10.2020 - 05.2021
Assistant Manager of Operations
Dollar Tree
07.2020 - 10.2020
Cashier
Dollar Tree
08.2018 - 07.2020
Information Technology-Cybersecurity Specialist - Information Technology
Tarrant County College
High School Diploma -
Richland High School