Cara Zamora
Reno
Summary
Adept at optimizing practice operations and enhancing patient satisfaction, I significantly improved workflow and financial health as a practice manager. With a keen focus on strategic planning and empathetic staff management, my leadership boosted team performance and patient care quality, leveraging skills in budget oversight and critical thinking. Known for fostering collaborative team environment and driving quality improvements. Excelling in with a focus on patient care and staff development.
Overview
15
15
years of professional experience
Work History
Practice Manager
Absolute Dental
09.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Practice Manager
FEM Womens Wellness
04.2023 - 09.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Assistant Manager
Atenico Dentistry
02.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Transaction Coordinator/Notary Public
Land America
02.2010 - 06.2013
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Improved client satisfaction with detailed follow-ups on transaction statuses, keeping all parties informed throughout process.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
Education
Bachelor of Arts - Psychology
Capella University
Minneapolis, MN04-2015
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy and procedure development
- Employee performance
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Human resources
- Budgeting expertise
- Strategic business planning
- HIPAA and OSHA regulations
- Staff supervision
- Critical thinking
- Financial operations oversight
- Patient advocacy
- Profit improvements
Timeline
Practice Manager
Absolute Dental
09.2024 - Current
Practice Manager
FEM Womens Wellness
04.2023 - 09.2024
Assistant Manager
Atenico Dentistry
02.2021 - 04.2023
Transaction Coordinator/Notary Public
Land America
02.2010 - 06.2013
Bachelor of Arts - Psychology
Capella University
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