Cara J. Wilson
Nashville,USA
Summary
Experienced with real-time captioning for various settings. Utilizes language skills and attention to detail to ensure precise and accessible communication. Knowledge of industry standards and best practices in captioning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
WAREHOUSE ASSOCIATE
ABLE
10.2022 - Current
- Packaged and sealed products according to order size and specifications
- Inspected products for defects and damages and reported discarded items to supervisors
- Input product information and quantities into warehouse databases
- Sorted and organized merchandise in preparation for shipment
- Consistently lifted materials weighing as much as 50 pounds.
REAL-TIME VOICE CAPTIONER
VITAC
02.2021 - 02.2022
- Defined problems, collected data, established facts and validated conclusions
- Reviewed files for accuracy, synchronization of captions with audio and screen placement to meet FCC guidelines for closed captioning
- Transcribed and timed high-quality caption and subtitle files using captioning software at 60 words per minute or faster
- Researched topics related to transcribed content to correctly transcribe specialized terminology and proper names
BIRTH & POSTPARTUM DOULA
SMC
05.2016 - 02.2022
- Meet with families to design individualized birth plans in terms of health concerns, birthing desires and potential problems
- Accompany patients to appointments and make sure that they are seen and heard
- Assist in calming and reorienting patients in difficult situations
- Provided comfort and relaxation measures for birthing families in labor through interventions such as massage, breathing techniques, and music
- Trained under senior midwives for more than 100 hours to obtain qualifications.
LEATHER STITCHER
Holtz Leather Co.
03.2021 - 11.2021
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
Customer Service Representative
Harry & Davids
12.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
William Sonoma
05.2019 - 05.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Store Associate
Garden Cove Produce
09.2015 - 10.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Personnel Assistant I
University Of California, Irvine
05.2014 - 08.2015
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR initiatives by coordinating events, such as team-building activities and staff meetings, fostering a positive work environment.
- Answered and redirected incoming phone calls for office.
Retail Sales Associate
Anthropologie
01.2012 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Science - Communications
Oakwood University
Huntsville, AL05.2014
Certification
Birth & Postpartum Doula Certificate, SMC Doulas
Timeline
WAREHOUSE ASSOCIATE
ABLE
10.2022 - Current
LEATHER STITCHER
Holtz Leather Co.
03.2021 - 11.2021
REAL-TIME VOICE CAPTIONER
VITAC
02.2021 - 02.2022
Customer Service Representative
Harry & Davids
12.2020 - 03.2021
Customer Service Representative
William Sonoma
05.2019 - 05.2020
BIRTH & POSTPARTUM DOULA
SMC
05.2016 - 02.2022
Store Associate
Garden Cove Produce
09.2015 - 10.2016
Personnel Assistant I
University Of California, Irvine
05.2014 - 08.2015
Retail Sales Associate
Anthropologie
01.2012 - 01.2014
Bachelor of Science - Communications
Oakwood University
Similar Profiles
Michelle NeelMichelle Neel
Registered Behavior Technician at AbleRegistered Behavior Technician at Able
Austin MiettAustin Miett
District Manager at Dairy QueenDistrict Manager at Dairy Queen
Dusti JonesDusti Jones
Bartender at Losers Bar And GrillBartender at Losers Bar And Grill
Michael GriffithsMichael Griffiths
Insurance Agent at LogRockInsurance Agent at LogRock
Grant ColborneGrant Colborne
Client Account/Relationship Manager at UBS, Global MarketsClient Account/Relationship Manager at UBS, Global Markets