Driven professional with a proven track record at Aetna, enhancing customer satisfaction through exceptional service and efficient claim processing. Demonstrated ability in customer assistance and work ethic, achieving high accuracy levels in transaction handling and cargo management. Excelled in fast-paced environments, significantly improving operational efficiency without compromising quality.
Received and placed calls from our members and medical and dental providers. Processed medical and dental claims for payment or denial. Excellent customer service skills.