Summary
Overview
Work History
Education
Skills
Timeline
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Caral Horn

Cohoes,NY

Summary

Driven professional with a proven track record at Aetna, enhancing customer satisfaction through exceptional service and efficient claim processing. Demonstrated ability in customer assistance and work ethic, achieving high accuracy levels in transaction handling and cargo management. Excelled in fast-paced environments, significantly improving operational efficiency without compromising quality.

Overview

33
33
years of professional experience

Work History

Cashier

Fresh Market Inc.
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Dock Worker

Amazon
02.2020 - 11.2022
  • Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
  • Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.

Sr Customer Service Rep

Aetna
06.1991 - 01.2022

Received and placed calls from our members and medical and dental providers. Processed medical and dental claims for payment or denial. Excellent customer service skills.

Education

High School Diploma - Math , Science

Cohoes High School
Cohoes, NY
06.1978

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy

Timeline

Cashier

Fresh Market Inc.
08.2022 - Current

Dock Worker

Amazon
02.2020 - 11.2022

Sr Customer Service Rep

Aetna
06.1991 - 01.2022

High School Diploma - Math , Science

Cohoes High School
Caral Horn