Caralissa Stanley
Customer Service And Hospitality Professional
Atlanta,GA
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and establishment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Front of House Team Member
Castellucci Hospitality Group
Atlanta, GA
09.2022 - Current
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Scheduled numerous reservations and managed seating arrangements simultaneously while maintaining calm, professional demeanor.
Receptionist
Unsukay Hospitality Group
Atlanta, GA
03.2022 - 09.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with members and updated member records.
- Managed multiple tasks and met time-sensitive deadlines.
- Calculated billings and posted charges to member accounts, reviewing charges with members following day.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with members.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored office supplies by checking inventory and placing orders.
Maitre D'
Kimpton Hotels & Restaurants
Atlanta, GA
01.2021 - 03.2022
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assistant Food and Beverage Manager
Blue Star Resort And Golf
White Post, VA
12.2019 - 12.2020
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
Lead Hostess
Thomas Keller Restaurant Group, Per Se
New York, NY
01.2019 - 12.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted managers with quickly resolving service- and food-related issues.
Executive Administrative Assistant
Pikes Peak Cargo Secure Inc.
Colorado Springs, CO
01.2016 - 12.2018
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Used advanced software to prepare documents, reports and presentations.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Transcribed phone messages and relayed to appropriate personnel.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Associate of Arts - Visual And Performing Arts
Valencia College
Orlando, FL 08.2013 - 05.2015
Skills
Customer and client relations
Timeline
Front of House Team Member
Castellucci Hospitality Group
09.2022 - Current
Receptionist
Unsukay Hospitality Group
03.2022 - 09.2022
Maitre D'
Kimpton Hotels & Restaurants
01.2021 - 03.2022
Assistant Food and Beverage Manager
Blue Star Resort And Golf
12.2019 - 12.2020
Lead Hostess
Thomas Keller Restaurant Group, Per Se
01.2019 - 12.2019
Executive Administrative Assistant
Pikes Peak Cargo Secure Inc.
01.2016 - 12.2018
Associate of Arts - Visual And Performing Arts
Valencia College
08.2013 - 05.2015
Similar Profiles
CINDY WOOLLEYCINDY WOOLLEY
Area Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth HospitalityArea Director of Operations Kahler Hospitality at Kahler Hospitality Group/Kinseth Hospitality
David William BrownDavid William Brown
National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)
SIDDHESH SUBHEDARSIDDHESH SUBHEDAR
Sr. Manager Sales at Nijhawan Group - Emaar Hospitality GroupSr. Manager Sales at Nijhawan Group - Emaar Hospitality Group
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power