Caralyn Cooper
Customer Care Representative
Edmond,OK
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
3
3
years of professional experience
Work History
Medical Administrative Assistant
Round Trip Travel Health Center
Markham, Ontario, Canada
05.2010 - 10.2011
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained current and accurate medical records for patients.
- Called patients to confirm scheduled appointments day in advance.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Nursing Administrative Assistant
Bethany Lodge Seinor Care Facility
Markham, Ontario, Canada
06.2008 - 05.2010
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Ajax High School
Ajax, Ontario, CanadaBachelor of Arts - Music- Specializing in Vocal Performance
Briercrest College And Seminary
Caronport, Saskatchewan, Canada04.2007
Skills
- Organization and Time Management
- Medical Report Preparation
- Reminder Calls
- Taking Client Histories
- Call Transfers
- Advising Patents
- Charting and Clinical Documentation
- Medical Coding
- Office Management
- Medical Records Verification
- Collecting Co-Pays
- Computer Proficiency
Timeline
Medical Administrative Assistant
Round Trip Travel Health Center
05.2010 - 10.2011
Nursing Administrative Assistant
Bethany Lodge Seinor Care Facility
06.2008 - 05.2010
High School Diploma -
Ajax High School
Bachelor of Arts - Music- Specializing in Vocal Performance
Briercrest College And Seminary
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