Caralynn Cummings
Office Administrator
Hawthorne,CA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
A 2 U Limousine Company
Pico Rivera, CA
05.2019 - 06.2021
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
- Coordinated staff travel arrangements and prepared itineraries for trips.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Livery Driver
Aloha Limousine Services
Hawthorne, CA
05.2015 - 12.2020
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Calculated bills, issued receipts and accepted payments.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Operated party vehicles, buses, and town cars.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Followed road rules to protect passengers and prevent accidents.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Helped passengers with questions or area information such as points of interest and entertainment options.
Transportation Dispatcher
Aloha Limousine Services
Hawthorne, CA
09.2010 - 01.2016
- Handled incoming calls and emails from customers regarding customer pick up and drop office reservations.
- Scheduled and dispatched drivers to locations in Greater Los Angeles area.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Directed dispatching, routing and tracking of 18 fleet vehicles.
Education
Bachelor of Arts -
University of Phoenix
Tempe, AZBusiness Administration
West Los Angeles College
Culver City, CA06.1997
High School Diploma -
St Marys Academy
Inglewood, CA06.1995
Skills
- Managing Appointments
- Office Management
- Fleet Dispatching
- Office Supplies and Inventory
- Confidence and Drive
- Friendly and Relatable
- Meeting Coordination and Support
- Special Event Projects
- Administration and Operations
- Work Personnel Advisement
- Client Interactions
- Problem Assessment
Timeline
Office Manager
A 2 U Limousine Company
05.2019 - 06.2021
Livery Driver
Aloha Limousine Services
05.2015 - 12.2020
Transportation Dispatcher
Aloha Limousine Services
09.2010 - 01.2016
Bachelor of Arts -
University of Phoenix
Business Administration
West Los Angeles College
High School Diploma -
St Marys Academy
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