Summary
Overview
Work History
Education
Skills
Timeline
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Caramel Clark

Summary

Dynamic and adaptable Medical Assistant and Certified Medication Technician with a proven track record at U.S. HealthWorks, enhancing clinic efficiency and patient care through exceptional phlebotomy skills and a positive attitude. Excelled in teamwork, leadership, and implementing infection control protocols, significantly improving patient comfort and trust. Demonstrated leadership by streamlining specimen processing, reducing wait times without compromising accuracy or safety.

Overview

13
13
years of professional experience

Work History

Volunteer

Put Up Your Dukes
03.2016 - 03.2016
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Coordinated and managed volunteer activities for community service projects.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Represented organization positively and professionally while providing community with much-needed services.

Phlebotomist

The East Clinic Office
02.2014 - 01.2015
  • Packaged and shipped specimens to central lab daily.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Reviewed and processed requisitions for laboratory tests.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Medical Assistant

U.S. HealthWorks
10.2002 - 10.2003
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
11-2018

Associate of Science - Criminal Investigation

Everest College
San Diego, CA
07-2014

High School Diploma -

Weir Attendance Center High School
Weir, MS
05-1997

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Performed Test (audiograms, urinalysis, breathe alcohol tests, visual)
  • Leadership qualities
  • Team collaboration
  • Wound Care
  • Adaptability and dependability
  • Physical Assessments Vital Signs
  • Dispensing Medications
  • Dispensing Medications Intravenous (per doctor's order)
  • Cast Care
  • Application of dressings

Timeline

Volunteer

Put Up Your Dukes
03.2016 - 03.2016

Phlebotomist

The East Clinic Office
02.2014 - 01.2015

Medical Assistant

U.S. HealthWorks
10.2002 - 10.2003

Bachelor of Science - Criminal Justice

University of Phoenix

Associate of Science - Criminal Investigation

Everest College

High School Diploma -

Weir Attendance Center High School

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Caramel Clark