Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Janay Hollingsworth

Northlake

Summary

Experienced professional with 8 years of dedicated customer service and support expertise. Demonstrates effective management of customer interactions, time management, and organizational skills. Proficient in computer operations and adept at efficiently handling customer inquiries and resolving issues. Skilled Picker Packer with a strong focus on warehouse safety and restocking duties. Ensures accurate picking and packaging of items for shipment. Punctual and team-oriented, willing to work overtime to meet deadlines.

Overview

9
9
years of professional experience

Work History

Fulfillment Specialist

Walgreens Microfulfillment Center
06.2023 - 03.2024
  • Utilize strong organizational skills and attention to detail to efficiently pack and track prescriptions, ensuring accurate and timely fulfillment
  • Employ advanced computer skills and effective time management to enhance customer service delivery and streamline operational processes

Shift Manager

Smoothie King
08.2022 - 04.2023
  • Managed customer service operations, ensuring a high level of customer satisfaction and addressing any service-related issues effectively
  • Oversaw daily financial transactions and inventory control, contributing to the accurate handling of monetary operations and stock management

Temporary Worker

Amazon Warehouse
06.2022 - 08.2022
  • Utilized hand scanners to accurately stow and organize packages in designated areas, ensuring efficient inventory management and order fulfillment
  • Assisted in picking and processing orders and loading packages onto delivery vehicles, supporting timely and accurate product distribution

Walmart Customer Service

Walmart
06.2018 - 03.2022
  • Applied customer service skills to effectively address and resolve customer inquiries, contributing to a positive shopping experience
  • Utilized time management and organizational skills to maintain efficient workflow and support accurate accounting processes

Key Holder

Smoothie King
10.2016 - 12.2017
  • Managed store operations effectively, ensuring timely opening and closing procedures while maintaining a well-organized and clean environment for optimal customer satisfaction
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a positive and welcoming atmosphere

Clerk Assistant

Caddo Parish Clerks Office
08.2015 - 09.2016
  • Demonstrated proficient filing and organizational skills to maintain accurate and efficient record-keeping systems
  • Provided excellent customer service, effectively managing time to address inquiries and support office operations

Education

High school or equivalent - General studies

C.E. Byrd High School
Shreveport, LA
05.2016

Skills

  • Pallet Jack
  • Load & Unload
  • Freight Experience
  • Order Picking
  • Computer Operation
  • Customer Service
  • Customer Support
  • Warehouse operations
  • Labeling accuracy
  • Packing expertise
  • Data entry
  • Active listening
  • Work ethic and integrity
  • Written and verbal communication
  • Order taking
  • POS systems

Affiliations

  • Phi Delta Kappa, Inc Xinos

Timeline

Fulfillment Specialist

Walgreens Microfulfillment Center
06.2023 - 03.2024

Shift Manager

Smoothie King
08.2022 - 04.2023

Temporary Worker

Amazon Warehouse
06.2022 - 08.2022

Walmart Customer Service

Walmart
06.2018 - 03.2022

Key Holder

Smoothie King
10.2016 - 12.2017

Clerk Assistant

Caddo Parish Clerks Office
08.2015 - 09.2016

High school or equivalent - General studies

C.E. Byrd High School

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Janay Hollingsworth