CARA COE

• Direct over 120 employees and 8 managers, overseeing payroll, employee hiring, and onboarding, and acting as primary HR representative.
• Oversee comprehensive programs including Learn-to-Skate curriculum, fundraisers, high school and adult hockey leagues, figure skating competitions and performances, and comprehensive training programs involving world-renowned coaches.
• Handle yearly budgeting and forecasting from start to finish, provide monthly reports, and manage all P&L, GL, AR, and AP functions, delivering comprehensive financial results to ownership and optimizing financial performance and operational productivity.
• Orchestrated brand awareness campaigns, marketing initiatives, and extensive community outreach initiatives, significantly increasing visibility and driving substantial sales growth.
• Developed and launched groundbreaking sponsorship program, securing both local and corporate sponsors, boosting community involvement.
• Strategically partnered with Washington Capitals to promote Learn-to-Skate program and specialty clinics through high-impact signage, distribution, and ad placements, elevating facility standards and increasing enrollment.

The National Museum of the Marine Corps

• Promoted to General Manager, becoming youngest GM in mid-Atlantic district, overseeing operations for full-service restaurant, mess hall, and extensive high-end catering services with museum facilities.
• Delivered $3 million in annual revenue through meticulous financial management and operational expertise.
• Successfully executed Annual Marine Corps Awards Dinner, a high-profile 400-person plated event.
• Cultivated and maintained client relationships with federal, military, and civilian personnel, driving service improvements and ensuring customer satisfaction.
• Held full P&L responsibilities, including budgeting, forecasting, and financial analysis, ensuring fiscal discipline and profitability.
• Managed accounts receivable (AR) and accounts payable (AP) processes, ensuring accuracy and timely processing.
• Negotiated and managed vendor contracts, optimizing costs and ensuring exceptional service delivery.
• Ensured strict compliance with all local, state, and federal regulations, maintaining meticulous records and promoting sanitation and safety standards in all operations.

Capital One Arena, Home of the Washington Capitals and the Washington Wizards

• Promoted to oversee all catering sales within Capital One Arena, including all responsibilities of previous role in addition to all private events for home and visiting teams, concert promoters, internal and external meetings, conferences, and workshops
• Continued to manage catering sales for suites department, handling complex catering decisions, coordinating with culinary and operations teams, and ensuring guest satisfaction
• Developed and managed BEOs for high-profile events, ensuring seamless execution and exceptional client satisfaction
• Held full P&L responsibilities, including budgeting, financial reporting, and strategic planning, driving significant revenue growth
• Took on additional creative responsibilities, including writing, creating, and designing suite and private catering menus, involving extensive food and beverage costing and analysis
• Sole point of contact for suite holders and VIP guests, orchestrating catering services for CEOs, government officials, athletes, and agents
• Successfully managed suite catering sales exceeding $100k per event for over 250 events annually, including record-breaking concerts, ACC tournaments, NCAA Final Four, Wizards and Capitals playoff appearances, and 2018 Stanley Cup Finals
• Positioned Capital One Arena as one of top 3 busiest arenas in the country, providing unparalleled service in high-pressure, dynamic environments.
• Exhibited exceptional crisis management skills, swiftly addressing and resolving issues to uphold service excellence.

The George Washington University

• Retained by Aramark during COVID-19 pandemic due to demonstrated high value, with accommodations made to ensure continued employment.
• Managed GWU main college campus during uncertainty of the pandemic, enhancing cleaning and maintenance standards across all dorms, classrooms, dining halls, and other facilities.
• Directed operations and services for campus-wide building and structural maintenance, ensuring safe and desirable surroundings for university community.
• Managed custodial services, ensuring staff schedules met rigorous standards for clean and safe living and academic environment.
• Worked through challenges of COVID-19 pandemic, taking care of students, faculty and staff, while maintaining high standards across entire college campus.
• Monitored staff performance, providing targeted recommendations for training and professional development.
• Developed and maintained effective client and customer rapport, delivering outstanding customer service.
• Excelled at quickly addressing unforeseen challenges, ensuring safety and satisfaction of students and staff.

Nationals Park, Home of the Washington Nationals

• Simultaneously managed up to 18 catering events and $300k in daily sales during game days, showcasing exceptional multitasking and organizational skills
• Spearheaded non-game events, including weddings, conferences, expos, stadium-wide festivals, private events, plated dinners, and receptions, often accommodating several thousand attendees
• Fully planned, set up, and executed catering events, including menu presentation, room diagramming, staffing and labor requirements, and serving as on-site point of contact for clients
• Managed labor, including union employees, adhering to CBA contracts and maintaining meticulous progressive discipline and employee records
• Provided managerial support to additional Levy venues across the country during multi-million-dollar ticketed events, showcasing adaptability and leadership
• Demonstrated exceptional problem-solving abilities, effectively managing last-minute changes and ensuring seamless event execution.