Cardair Evans
Newport News,VA
Summary
Dynamic Claims Representative with a proven track record at GEICO, excelling in claims processing and customer service. Expert in insurance claims review and case management, enhancing customer satisfaction through timely resolutions. Strong time management skills complemented by effective communication, ensuring compliance and accuracy in all interactions.
Overview
6
6
years of professional experience
Work History
Claims Representative
GEICO, Government Employees Insurance
02.2023 - 07.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage.
- Judgment/ Decision Making
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Computer Skills
Customer Service Representative
QVC
08.2019 - 02.2023
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Time management
- Communication
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Case management
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Churchland High
01-2016
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Customer service
- HR policies and procedures
- Case Management
Timeline
Claims Representative
GEICO, Government Employees Insurance
02.2023 - 07.2025
Customer Service Representative
QVC
08.2019 - 02.2023
High School Diploma -
Churchland High
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