Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Cardelia Stewart

Atlanta,GA

Summary

Dependable and efficient Senior Executive Administrative Assistant with over 10 years of experience in hospice and healthcare environments. Proven ability to manage executive schedules, handle sensitive communications, coordinate budgets, and maintain compliance documentation. Recognized as the behind-the-scenes force that ensures daily operations run smoothly, allowing leadership to focus on delivering high-quality, compassionate care.

Overview

13
13
years of professional experience

Work History

Office Manager

Cornerstone Hospice
Marietta, GA
01.2023 - Current
  • Led all administrative operations for a high-volume hospice office, supporting 75+ patients weekly, and ensuring timely coordination across clinical staff, families, and vendor partners.
  • Streamlined intake and documentation processes by implementing a digital workflow system, cutting processing time by 35%, and significantly boosting audit preparedness.
  • Recruited, trained, and supervised administrative staff, cultivating a high-performing team that consistently met compliance, scheduling, and communication goals.
  • Maintained full oversight of medical supply inventory and DME coordination, reducing delivery delays, and improving patient service continuity.
  • Recognized with the “Heart of Hospice Leadership Award” after helping the organization maintain 100% compliance during three state audits, and leading with poise during care surges.

Administrative Assistant

Avondale Senior Living
Tucker
02.2021 - 01.2023
  • Scheduled and prioritized over 250 appointments and 12+ annual executive travel itineraries, achieving a 95% conflict-free calendar rate and improving executive productivity.
  • Managed up to 100 incoming calls monthly for senior healthcare executives, reducing call misrouting by 40% through improved screening protocols and consistent communication follow-up.
  • Established a digital filing system for over 500 departmental records, increasing retrieval speed by 60% and ensuring full compliance during internal audits and CMS reviews.
  • Independently drafted and finalized 10+ policy memos and executive communications monthly, reducing turnaround time on approvals by 30% and maintaining strict HIPAA compliance.
  • Planned and executed 20+ staff meetings and 5 company-wide events annually, including training seminars and hospice volunteer recognitions—maintaining 100% satisfaction feedback from attendees.
  • Monitored and reconciled departmental budgets exceeding $250K annually, identified $32K in cost savings through vendor renegotiations, and approved expenditures aligned with organizational goals.

Back Office/Underwriting Assistant

Paya/Nuvei, Dunwoody
Dunwoody, GA
01.2019 - 02.2022
  • Processed and reviewed an average of over 100 bank change applications weekly, ensuring all documentation met underwriting and compliance standards, with 98% accuracy.
  • Collaborated with underwriters to prepare and submit final approval packages, reducing file turnaround time by 36% through proactive document management and error checking.
  • Maintained and organized digital and physical client files across multiple systems, contributing to a 25% increase in audit readiness, and reducing retrieval time by 40%.
  • Communicated directly with brokers, agents, and internal teams, clarifying missing information or discrepancies in over 150 cases monthly, to streamline approvals and minimize processing delays.
  • Assisted in the training of three new team members, helping reduce onboarding time by 50% and improving early performance metrics through detailed process guidance and mentorship.

Technical Support

Boston Scientific
Alpharetta, GA
02.2017 - 01.2019
  • Delivered Tier 1 and Tier 2 technical support to over 100 users daily, resolving hardware, software, and connectivity issues across platforms, including Windows, MacOS, and mobile devices.
  • Diagnosed and resolved 90% of user tickets on first contact using ServiceNow, reducing average resolution time by 40%, and improving customer satisfaction scores from 82% to 96%.
  • Collaborated with engineering and product teams to troubleshoot system-wide issues, and supported successful rollouts of updates to enterprise applications, including Salesforce, Zoom, and Office 365.
  • Trained and onboarded new support team members, and created a troubleshooting knowledge base that decreased repeat ticket volume by 30%.
  • Recognized as 'Support Champion of the Quarter' three times for consistently exceeding KPIs in resolution speed, user feedback, and system uptime reliability.

Collection 3rd Party

GM Financial
Dallas, TX
03.2012 - 02.2017
  • Managed high-value accounts in third-party collections, consistently exceeding monthly recovery targets by over 25% on delinquent medical and commercial accounts, totaling more than $1.2 million.
  • Conducted skip tracing and investigative outreach using TLOxp, LexisNexis, and Accurint, improving contact rates by 40%, and enabling resolution of long-outstanding debts.
  • Negotiated complex repayment plans with clients in hardship, ensuring compliance with FDCPA and HIPAA, while recovering critical revenue for major healthcare providers, including Advent Health and HCA.
  • Collaborated with legal and compliance teams to escalate unresponsive cases to litigation, resulting in over $250K in recovered balances within six months.
  • Recognized as “Top Collector of the Year” in 2023, and consistently ranked in the top 5% nationally for recovery performance, call quality, and documentation accuracy.

Education

BBA - Operations Management

American InterContinental University
Atlanta
05-2014

Skills

  • Digital workflow
  • Staff training
  • Discretion and confidentiality
  • Inventory management
  • Virtual Meeting Platforms
  • Verbal and written communication
  • Regulatory compliance
  • Budget monitoring
  • Attention to detail
  • Appointment scheduling
  • Data Entry & Database Management
  • Time management and prioritization
  • Event & Meeting Planning
  • Document Creation & Editing
  • Basic Graphic Design

Accomplishments

  • Above and Beyond Award – Honored for exceeding job expectations in support of leadership and daily operations.
  • Perfect Attendance Award – Demonstrated reliability and commitment with 100% attendance over a 12-month period.

Affiliations

Volunteer

  • The Drake House, (Assisting with food) Roswell GA, 2013-present
  • Papa Pal, (Companionship pal) Georgia, 2017-present

Timeline

Office Manager

Cornerstone Hospice
01.2023 - Current

Administrative Assistant

Avondale Senior Living
02.2021 - 01.2023

Back Office/Underwriting Assistant

Paya/Nuvei, Dunwoody
01.2019 - 02.2022

Technical Support

Boston Scientific
02.2017 - 01.2019

Collection 3rd Party

GM Financial
03.2012 - 02.2017

BBA - Operations Management

American InterContinental University

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